Field Operations Coordinator
2 weeks ago
Position Title: Route Dispatcher
Department: Service Operations
Employment Type: Full Time/Hourly
Position Summary:
The Route Dispatcher plays a crucial role in managing the routing of Field Technicians, ensuring that all routes are optimized geographically and that service locations are attended to promptly.
Key Responsibilities:
- Adjusting all Contract Maintenance updates for the forthcoming month as requested by the Regional Service Manager (RSM) at least two weeks before the new month begins.
- Assigning services due each week within various districts to the appropriate technicians, ensuring that each technician has an average of 40 hours of scheduled work weekly.
- Identifying districts requiring media deliveries and reporting these needs to the Plant Manager on a weekly basis.
- Monitoring the Dispatch Board throughout the day, making necessary adjustments to tickets and schedules.
- Maintaining regular communication with Regional Service Managers (RSM) regarding issues that require resolution in their districts or areas needing additional support or work.
- Updating serviced tickets daily from the ticket board, verifying their completion, and investigating any outstanding tickets.
- Providing daily Start of Day and End of Day reports to all management personnel.
- Preparing the Service Round Up report for weekly meetings, discussing upcoming challenges, delayed districts, and service issues with the operation manager and relevant RSM.
- Offering exceptional support to all technicians in assigned districts, which includes creating hotel and per diem purchase orders, processing daily UPO requests, assisting with procedural inquiries, and facilitating communication with customers.
- Welcoming customers and potential clients who contact our offices in a courteous and professional manner, directing them to the appropriate department or individual.
- Managing the ordering of new or replacement uniforms for field technicians as necessary.
- Finalizing work orders as directed by the RSM.
Essential Skills and Qualifications:
Proficiency in Excel is required.
Strong computer skills, particularly in organizing large datasets.
Critical thinking abilities.
Self-discipline.
Effective communication skills.
Commitment to completing tasks thoroughly.
Experience in public interaction and customer service.
Ability to work independently as well as collaboratively within a team.
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