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Front Office Operations Manager

2 months ago

Florence, Alabama, United States Pch Hotels & Resorts Full time
Job Summary

Pch Hotels & Resorts is seeking a highly skilled and experienced Assistant Front Office Manager to join our hospitality team. As a key member of our operations team, you will be responsible for providing leadership and support to our front desk associates, ensuring seamless guest experiences and achieving operational excellence.

Key Responsibilities:
  • Leadership and Team Management: Provide guidance and direction to front desk associates, promoting a culture of excellence and customer satisfaction.
  • Front Desk Operations: Oversee the daily operations of the front desk, ensuring efficient check-in and check-out processes, and maintaining accurate records.
  • Guest Experience: Foster strong relationships with guests, responding to their needs and concerns in a timely and professional manner.
  • Performance Management: Monitor and analyze front desk performance metrics, identifying areas for improvement and implementing strategies to enhance guest satisfaction and operational efficiency.
Requirements:
  • Education: Bachelor's degree in Hospitality, Business Administration, or related field.
  • Experience: Minimum 2 years of experience in a front office or hospitality management role.
  • Skills: Excellent leadership and communication skills, with the ability to work effectively in a fast-paced environment.