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Restaurant Ambassador and Service Coordinator

2 months ago

Florence, Alabama, United States Big Bad Breakfast Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Host and Guest Experience Specialist at Big Bad Breakfast. As a key member of our service team, you will be responsible for creating a warm and welcoming atmosphere for our guests, ensuring a seamless dining experience from arrival to departure.

Key Responsibilities
  • Guest Greeting and Seating: Greet guests in a friendly and professional manner, seating them at tables or in waiting areas as needed.
  • Menu Provision and Promotion: Provide guests with menus and inform them of current promotions and specials to enhance their dining experience.
  • Table Management and Rotation: Assign patrons to tables suitable for their needs and according to rotation, ensuring servers receive an optimal number of seatings.
  • Communication and Coordination: Clearly communicate guests' needs to servers, bussers, and managers, ensuring a smooth handoff and exceptional service.
  • Cash Handling and Operations: Operate cash registers to accept payments for food and beverages, and maintain a clean and organized host stand.
Requirements and Qualifications
  • Previous Experience: Previous restaurant hosting or serving experience is highly desirable.
  • Customer Focus and Communication: Possess a friendly and customer-focused personality, with excellent communication skills to articulate clear greetings and farewells to guests.
  • Teamwork and Adaptability: Demonstrate the ability to work effectively in a fast-paced environment, adapting to changing situations and priorities.
  • Physical Demands: Must be able to carry trays or supplies (10-30 lbs.)