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Executive Account Manager

2 months ago

Meridian, Idaho, United States Paylocity Full time
About the Job:

Paylocity, a leading provider of cloud-based HR and payroll software solutions, is seeking an experienced Executive Account Manager to join our team. As a key member of our client success team, you will be responsible for delivering exceptional service and support to our high-revenue clients.

Key Responsibilities:
  • Client Relationship Management: Develop and maintain strong business relationships with our highest revenue clients, understanding their objectives and aligning Paylocity solutions to meet their needs.
  • Technical Support: Provide expert technical support and guidance to clients on payroll/HR practices, software operations, and other technical matters.
  • Problem-Solving: Utilize problem-solving skills to troubleshoot and resolve client issues in a timely and effective manner.
  • Product Knowledge: Stay up-to-date on Paylocity products and services to maximize client benefits and provide expert recommendations.
  • Collaboration: Work closely with internal teams to resolve client issues and ensure seamless delivery of services.
Requirements:
  • Education: Bachelor's degree or relevant industry experience.
  • Experience: Minimum 3 years in payroll services, benefits center, or related roles.
  • Skills: Strong communication, problem-solving, and analytical skills, with proficiency in Windows, MS Office, and customer service.
  • Adaptability: Ability to manage multiple projects, work in teams, and adapt to change.
Preferred Skills:
  • Self-Starter: Self-starter with excellent multitasking abilities.
  • Communication: Strong written and interpersonal communication skills.
  • Collaboration: Capable of working cross-functionally and building internal partnerships.
  • Problem-Solving: Ability to assess solutions and deliver accurate information promptly.
About Paylocity:

Paylocity is a leading provider of cloud-based HR and payroll software solutions, dedicated to offering a comprehensive platform for the modern workforce. We promote diversity and inclusivity, embracing employees' unique characteristics and fostering innovation.

This role is open to candidates across the US. The salary range is $43,059 - $72,000/year, with variations based on expertise and experience. This position offers additional benefits and performance-based incentives.