Patient Care Facilitator

2 weeks ago

Dallas, Texas, United States Integrative Emergency Services Full time
Position Overview

Integrative Emergency Services is in search of a Patient Care Facilitator with a background in Medical Assistance or Licensed Vocational Nursing. This role encompasses both administrative and clinical responsibilities under the supervision of a licensed healthcare professional. The Patient Care Facilitator plays a crucial role in enhancing communication between patients and healthcare providers to ensure exceptional patient care.

At Integrative Emergency Services, we are dedicated to transforming the continuum of care for patients at home. Our mission is to guide, empower, and support individuals and families dealing with chronic or terminal illnesses, enabling them to make informed decisions throughout their healthcare journey.

Key Responsibilities

Responsibilities include, but are not limited to:
  • Regularly assess assigned patients to conduct timely and appropriate care outreach.
  • Coordinate routine telehealth appointments with healthcare providers.
  • Facilitate communication with healthcare providers, including external specialists involved in patient care.
  • Assist in obtaining patient medical records.
  • Develop and maintain care plans based on provider-approved strategies for patient-centered care.
  • Ensure care plans are communicated to patients and families in accordance with regulatory guidelines.
  • Provide education to patients and their families.
  • Ensure adherence to regulatory standards for Chronic Care Management.
  • Assist in onboarding new patients into the care management program.
  • Collaborate with interdisciplinary teams, including social workers and home health providers, to address patient needs.
  • Promptly report any errors or issues to the supervisor.
  • Safeguard the confidentiality of medical records and patient health information in compliance with privacy standards.
  • Communicate urgent concerns regarding patients to healthcare providers.
  • Address patient inquiries, requests, and complaints, escalating complex issues as necessary.
  • Provide occasional guidance, technical support, and training to staff.
  • Perform additional duties as assigned by the Patient Care Facilitator.

Qualifications

Knowledge, Skills, and Abilities:To excel in this role, candidates must demonstrate proficiency in the following areas:
  • Strong analytical, organizational, and verbal/written communication skills.
  • Attention to detail.
  • Ability to manage multiple tasks with varying complexities.
  • Effective teamwork capabilities.
  • Customer service-oriented mindset.
  • Proficiency in MS Office applications and internet navigation.
  • Proficient in reading, writing, and speaking English.
  • Knowledge of and adherence to privacy standards and confidentiality protocols.
  • Strong listening skills and the ability to empathize with a diverse patient population and their families.
  • Ability to effectively present information and respond to inquiries from various stakeholders.

Education / Experience:Minimum education, technical training, and/or experience preferred for this position:
  • At least 2 years of experience in health education, patient navigation, or health clinic assistance.
  • High School Diploma or equivalent.
  • Valid driver's license.
  • Reliable transportation.

Preferred Qualifications:
  • Certification in Medical Assisting.
  • Active nursing license in good standing.
  • Associate's Degree.
  • Bilingual proficiency (e.g., Vietnamese, Chinese, Arabic, and/or Spanish in addition to English).

Physical Requirements:The physical demands necessary to perform the essential functions of this role include:
  • Ability to see at various distances and adjust focus.
  • Regularly required to stand, sit, talk, hear, and use hands for computer and telephone tasks.
  • Frequent walking and the ability to navigate healthcare facilities.
  • Capability to perform standard office tasks, including sitting for extended periods, filing, and lifting office supplies.
  • Light to moderate lifting (up to 25 pounds).
  • Fine motor skills for keyboarding and other tasks.
  • Ability to manage the emotional demands of assisting patients from diverse backgrounds.

Work Environment:The work environment characteristics encountered while performing this role include:
  • Typically low noise levels.
  • Standard office environment without hazardous conditions.
  • Compliance with workplace policies regarding smoking and health regulations.
  • Adherence to any immunization or vaccination requirements as per client policies.

Compensation:
  • Hourly wage range of $18-$25.

Travel Requirements:
  • Local travel may be required for office-related tasks.
  • Work hours are typically Monday through Friday, 8 AM to 5 PM.

Integrative Emergency Services is committed to fostering a diverse, inclusive, and equitable workplace. We are proud to be an equal opportunity employer, welcoming applicants from all backgrounds, experiences, and abilities.

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