Event Service Attendants

2 weeks ago


Atlanta, Georgia, United States Hospitality Ventures Full time

Position Overview

The role of Event Service Attendants is ideal for individuals with experience in fine dining, catering, or hospitality settings.

Key Responsibilities

  • Deliver exceptional service to ensure guest satisfaction.
  • Maintain a thorough understanding of menu items and service protocols.
  • Proactively address customer needs and concerns.
  • Ensure all dining equipment, including napkins, china, glassware, and silverware, is impeccably clean and polished.
  • Participate in all departmental meetings and training sessions.
  • Report any shortages of supplies or equipment promptly.
  • Foster a positive and professional atmosphere with colleagues and guests alike.
  • Complete assigned side work and adhere to safety and fire procedures.
  • Follow grooming and uniform standards as outlined by the company.
  • Execute all tasks as directed by supervisors.
  • Prepare meeting setups at least 30 minutes before scheduled events.
  • Respond to changes in setup requests within a maximum of 10 minutes.
  • Ensure food buffets are ready at least 5 minutes before breaks.
  • Refresh breaks and water stations regularly, at least every 60 minutes.
  • Deliver messages to guests within 5 minutes of receipt.
  • Set up audio-visual equipment within 30 minutes of the event start time.
  • Possess knowledge of in-house services and local attractions to assist guests effectively.
  • Empower yourself to resolve guest issues proactively and personally.
  • Make an effort to remember and use guests' names when addressing them.

Qualifications

To be successful in this role, candidates should meet the following criteria:

  • Ability to read and interpret safety guidelines and operational manuals.
  • Capability to write routine correspondence and reports.
  • Effective communication skills for addressing groups of customers or team members.
  • Basic mathematical skills for handling measurements and calculations.
  • Ability to apply common sense to follow instructions in various formats.
  • Problem-solving skills for handling multiple variables in standard situations.
  • Physical ability to lift and move items weighing up to 50 pounds.

Experience Required

A minimum of three to six months of relevant experience or training is preferred.



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