Event Service Attendants
2 weeks ago
Position Overview
The role of Event Service Attendants is ideal for individuals with experience in fine dining, catering, or hospitality settings.
Key Responsibilities
- Deliver exceptional service to ensure guest satisfaction.
- Maintain a thorough understanding of menu items and service protocols.
- Proactively address customer needs and concerns.
- Ensure all dining equipment, including napkins, china, glassware, and silverware, is impeccably clean and polished.
- Participate in all departmental meetings and training sessions.
- Report any shortages of supplies or equipment promptly.
- Foster a positive and professional atmosphere with colleagues and guests alike.
- Complete assigned side work and adhere to safety and fire procedures.
- Follow grooming and uniform standards as outlined by the company.
- Execute all tasks as directed by supervisors.
- Prepare meeting setups at least 30 minutes before scheduled events.
- Respond to changes in setup requests within a maximum of 10 minutes.
- Ensure food buffets are ready at least 5 minutes before breaks.
- Refresh breaks and water stations regularly, at least every 60 minutes.
- Deliver messages to guests within 5 minutes of receipt.
- Set up audio-visual equipment within 30 minutes of the event start time.
- Possess knowledge of in-house services and local attractions to assist guests effectively.
- Empower yourself to resolve guest issues proactively and personally.
- Make an effort to remember and use guests' names when addressing them.
Qualifications
To be successful in this role, candidates should meet the following criteria:
- Ability to read and interpret safety guidelines and operational manuals.
- Capability to write routine correspondence and reports.
- Effective communication skills for addressing groups of customers or team members.
- Basic mathematical skills for handling measurements and calculations.
- Ability to apply common sense to follow instructions in various formats.
- Problem-solving skills for handling multiple variables in standard situations.
- Physical ability to lift and move items weighing up to 50 pounds.
Experience Required
A minimum of three to six months of relevant experience or training is preferred.
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