Event Service Attendant
2 weeks ago
Position Overview
The role of a Banquet Server is essential in delivering exceptional service to guests at various events.
Who Should Consider This Role
This position is ideal for individuals with experience in fine dining, catering, or hotel service environments.
Key Responsibilities
- Provide attentive and personalized service to ensure guest satisfaction.
- Familiarize yourself with event orders and menu items to deliver accurate service.
- Promote food and beverage offerings to enhance the guest experience.
- Maintain cleanliness and presentation of all dining ware and service items.
- Participate in team meetings and contribute to service improvement discussions.
- Report any shortages in supplies or equipment promptly.
- Exhibit a positive and professional demeanor with colleagues and guests.
- Complete assigned side work efficiently and effectively.
- Adhere to safety and emergency procedures at all times.
- Follow grooming and uniform standards as outlined by the company.
- Execute all tasks as directed by supervisors to ensure smooth operations.
- Prepare event setups at least 30 minutes prior to the scheduled start time.
- Respond to changes in setup requests within a 10-minute timeframe.
- Ensure food buffets are ready at least 5 minutes before breaks.
- Refresh beverage stations regularly, at least every hour or as needed.
- Deliver messages to guests promptly, within 5 minutes of receipt.
- Set up audio-visual equipment in a timely manner, within 30 minutes of the event.
- Possess knowledge of in-house services and local attractions to assist guests.
- Engage with guests to address any concerns and provide solutions.
- Make an effort to remember and use guests' names during interactions.
Qualifications
To succeed in this role, candidates should meet the following requirements:
- Ability to read and understand safety guidelines and operational instructions.
- Proficient in writing reports and correspondence.
- Effective communication skills for interacting with groups of guests or team members.
- Basic mathematical skills for handling transactions and measurements.
- Ability to apply common sense to follow instructions in various formats.
- Capability to solve problems in standardized situations.
- Physical ability to lift and move items of varying weights as required.
Experience
A minimum of three to six months of relevant experience or training is preferred.
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