Operations Manager

1 week ago


New York, New York, United States Smashburger Full time
Smashburger Shift Leader

The estimated annual salary for this position is $45,000 - $60,000 depending on location and experience.

About Smashburger

We are a fast-growing restaurant chain dedicated to serving high-quality burgers and providing excellent customer service. Our team members are our greatest asset, and we offer a supportive and diverse work environment that fosters growth and development.

Job Description

This is a dynamic role that requires strong leadership skills and the ability to manage multiple tasks simultaneously. As a Shift Leader at Smashburger, you will be responsible for overseeing daily operations, managing staff, and ensuring exceptional customer service.

Key Responsibilities:
  • Manage the performance of FOH and BOH employees
  • Promote a positive and fun work environment
  • Ensure compliance with safety and quality standards
  • Manage inventory and supplies
  • Develop and implement strategies to improve customer satisfaction
Requirements:
  • Previous experience as a Shift Leader or in a similar role
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and make sound decisions
  • High school diploma or equivalent required; degree preferred
  • Availability to work nights, weekends, and holidays
Benefits:
  • Tips and bonus opportunities
  • Flexible scheduling
  • Medical, dental, and vision benefits
  • 401(k) match
  • Employee assistance program

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