Hotel Operations Manager
5 days ago
Hyatt Union Square is seeking a General Manager to lead the team. The General Manager will be responsible for managing hotel operations to maximize profits and achieve the highest level of guest satisfaction.
Your Growth PathArea General Manager, Regional Director of Operations
Your Focuses- Leadership: Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
- Set clear expectations and provide the guidance necessary to achieve exceptional performance.
- Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
- Continuously seek opportunities to enhance guest interactions and exceed expectations.
- Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
- Monitor financial performance through regular analysis and implement corrective actions as needed.
- Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
- Implement best practices to uphold quality and safety standards.
- Follow sustainability guidelines and practices related to the HHM Hotels EarthView program.
- Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.
- Associate or Bachelor's Degree in Business, Hospitality, or a related field is preferred.
- 10 years in operations management or similar leadership role in a hotel.
- Prior New York City market experience is required.
- Hyatt experience is a plus.
- Financial acumen and the ability to develop budgets and manage financial performance.
- Medical, Dental, and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Quarterly Bonuses and Incentives
- 24/7 access to TELUS Health, a confidential work-life resource.
- Educational/Professional Development
- Technology Reimbursements
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, and reaching.
- Occasional travel required.
People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble - Own It
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location, click here.
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