Service Operations Manager

2 weeks ago


Midland, Texas, United States H-E-B Grocery Company, LP Full time
Service Lead Opportunity

We are seeking a skilled Service Lead to join our Central Checkout Department team. As a key member of our team, you will be responsible for leading a successful operation and training/coaching team members to create a collaborative environment where Partners work together to deliver exceptional Customer Service.

Key Responsibilities:
  • Lead a team of Customer Service Representatives to achieve operational excellence
  • Develop and implement training programs to enhance team performance
  • Collaborate with department leaders to drive business results

Requirements:

  • Proven leadership experience in a retail or customer-facing environment
  • Excellent communication and coaching skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively


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