Executive Director of Funeral Home Operations
5 days ago
We are seeking an experienced and skilled Funeral Home General Manager to lead our operations in the funeral home industry. The ideal candidate will have a strong background in business management, finance, and customer service, with a proven track record of success in managing multiple locations and teams.
Key Responsibilities- Business and Financial Management
- Work with Market Leadership to understand long-term and short-term business goals and operational priorities.
- Provide guidance to location leadership on business planning, budgeting, and financial management.
- Monitor and achieve annual financial goals within the Area of Responsibility (AOR).
- Customer Service and Marketing
- Provide marketing, advertising, community, and customer guidance to location leadership.
- Leverage corporate and market resources to expand brand and product awareness.
- Develop and implement plans to improve customer satisfaction index and online community reviews.
- People Development and Management
- Develop a strong, trusting, empowered, and reliable team.
- Understand team members' career aspirations and provide assignments to develop skills and/or close gaps.
- Constructively address issues and provide tangible and appropriate feedback.
- Operational Management
- Assure the location's operating practices comply with applicable federal & state regulations and Company policies.
- Assure safety, quality control, and compliance standards are adhered to.
- Education
- High School Diploma or equivalent required.
- Technical schooling diploma in Funeral Services/Mortuary Science preferred.
- Bachelor's degree in Mortuary Science where required by state law.
- Experience
- At least eleven (11) years industry experience with progressively increased customer facing responsibilities.
- At least six (6) years experience managing people and effectively managing budgets and expense control required.
- Skills and Abilities
- Knowledge of industry competitive pricing, demographic patterns, and market competition.
- Knowledgeable in Financial and Business acumen.
- Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers.
- Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint.
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