Executive Director of Funeral Home Operations

5 days ago


Midland, Texas, United States Service Corporation International Full time
Job Summary

We are seeking an experienced and skilled Funeral Home General Manager to lead our operations in the funeral home industry. The ideal candidate will have a strong background in business management, finance, and customer service, with a proven track record of success in managing multiple locations and teams.

Key Responsibilities
  • Business and Financial Management
    • Work with Market Leadership to understand long-term and short-term business goals and operational priorities.
    • Provide guidance to location leadership on business planning, budgeting, and financial management.
    • Monitor and achieve annual financial goals within the Area of Responsibility (AOR).
  • Customer Service and Marketing
    • Provide marketing, advertising, community, and customer guidance to location leadership.
    • Leverage corporate and market resources to expand brand and product awareness.
    • Develop and implement plans to improve customer satisfaction index and online community reviews.
  • People Development and Management
    • Develop a strong, trusting, empowered, and reliable team.
    • Understand team members' career aspirations and provide assignments to develop skills and/or close gaps.
    • Constructively address issues and provide tangible and appropriate feedback.
  • Operational Management
    • Assure the location's operating practices comply with applicable federal & state regulations and Company policies.
    • Assure safety, quality control, and compliance standards are adhered to.
Requirements
  • Education
    • High School Diploma or equivalent required.
    • Technical schooling diploma in Funeral Services/Mortuary Science preferred.
    • Bachelor's degree in Mortuary Science where required by state law.
  • Experience
    • At least eleven (11) years industry experience with progressively increased customer facing responsibilities.
    • At least six (6) years experience managing people and effectively managing budgets and expense control required.
  • Skills and Abilities
    • Knowledge of industry competitive pricing, demographic patterns, and market competition.
    • Knowledgeable in Financial and Business acumen.
    • Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers.
    • Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint.


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