Funeral Home Operations Manager

5 days ago

Midland, Texas, United States Service Corporation International Full time
Job Summary

Our company, Service Corporation International, is seeking a highly skilled and experienced Funeral Home Operations Manager to join our team. As a key member of our leadership team, you will be responsible for providing guidance and direction to location leadership to effectively manage the business, finances, marketing, customer growth, and people resources.

Key Responsibilities
  • Work with Market Leadership to understand long-term and short-term business goals and operational priorities to provide guidance to location leadership.
  • Provide advice, guidance, and approve annual business plans, budgets, financial, production, and revenue goals.
  • Accountable for monitoring and achieving annual financial goals within Area of Responsibility (AOR).
  • Responsible for transferring financial knowledge and how daily activities impact financial outcomes to location leadership to facilitate making appropriate sustainable business decisions.
  • Approve expenditures and invoices.
  • Provides marketing, advertising, community, and customer guidance to location leadership.
  • Leverages corporate and market resources to expand brand and product awareness to increase sales and market share.
  • Develop and implement plans to improve customer satisfaction index and on-line community reviews.
  • Resolves complex problems providing resolution guidance to location leadership and empowering accountability.
  • Assure the location's operating practices comply with applicable federal & state regulations and Company policies.
  • Assure safety, quality control, and compliance standards are adhered.
Requirements
  • At least eleven (11) years industry experience with progressively increased customer facing responsibilities.
  • At least six (6) years experience managing people and effectively managing budgets and expense control required.
  • Knowledge of industry competitive pricing, demographic patterns, and market competition.
  • Knowledgeable in Financial and Business acumen.
  • Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers.
  • Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint.
Work Environment

This role requires working beyond standard hours as the need arises and travel up to 75%.

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