Assistant General Manager

12 hours ago


Montgomery, Alabama, United States Kaizen Lab Inc. Full time
Assistant General Manager Job Summary

The Assistant General Manager will play a key role in coordinating the activities of hotel personnel, providing support to the General Manager, and ensuring the smooth operation of the hotel. If you have a passion for delivering quality and value, this may be the ideal opportunity for you.

Key Responsibilities:
  • Assign duties to staff and observe performance to ensure adherence to hotel policies and established operating procedures.
  • Provide training, including safety training, to staff.
  • Select or assist in the selection of hotel staff and complete all new hire paperwork.
  • Review employee performance and conduct personnel actions such as disciplinary actions and terminations.
  • Maintain accurate records, including cash flow sheets, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and tax-exempt documents.
  • Conduct or assist in conducting staff meetings.
  • Adhere to all franchise and company procedures and regulations as well as standard operating procedures.
  • Receive and resolve or assist in resolving guest complaints and employee issues.
  • Perform functions of the General Manager in their absence.
  • Be available 24/7 with reliable transportation.
  • Cover shifts in all departments as scheduled by the General Manager.
  • Correspond with group and travel agents to answer special requests for rooms and rates.
  • Assist with sales and marketing efforts as directed.
  • Answer inquiries pertaining to hotel policies and services.
  • Assist the General Manager in annual wage scale surveys and ensure employee wages follow wage and salary guidelines.
Requirements:
  • Bachelor's degree in Hospitality Management or a similar degree or an equivalent combination of education and experience.
  • Hotel operations experience, including knowledge of all applicable laws, ordinances, regulations, and requirements of federal, state, and municipal authority.
  • Presentation/Facilitation Skills (preferred).
  • Excellent customer service skills.
  • Previous experience in the hospitality industry (preferred).
  • Hotel Management Operations experience (preferred).
  • Knowledge of government relations regarding hotel operations (preferred).
Benefits:

RAM Hotels hires the best people and provides benefits that make work-life balance enjoyable. As a leader in the hospitality industry, we promote advancement opportunities, comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks for our eligible employees.

RAM Hotels is an Equal Opportunity/Affirmation Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.



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