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Assistant Manager

4 weeks ago

Montgomery, Alabama, United States Dunkin' Full time
About the Role

We are seeking a highly motivated and experienced Assistant Manager to join our team at a locally owned and operated Dunkin' franchise. As a key member of our management team, you will be responsible for directing the overall operation of the restaurant, ensuring exceptional guest service, and driving sales and profitability.

Key Responsibilities
  • Direct the day-to-day operation of the restaurant, including managing a team of employees and overseeing the delivery of exceptional guest service.
  • Develop and implement strategies to drive sales and profitability, aligned with the Company's business plan.
  • Create a positive working environment by fostering teamwork, effective communication, and relationship building among team members.
  • Conduct yourself in a professional manner when dealing with customers, team members, and corporate management.
  • Act as a role model for other team members by adhering to all state and federal labor and health laws, and upholding the policies and standards of performance and conduct set by the Company and the Dunkin' brand.
  • Work with integrity, honesty, and accountability in all situations.
Requirements
  • Previous managerial experience is preferred but not required.
  • Previous fast food/quick service restaurant experience is required.
  • Top-notch customer service skills, with the ability to provide exceptional service to our loyal customers.
  • Strong verbal and written communication skills, with the ability to effectively communicate with team members, customers, and corporate management.
  • Excellent leadership skills, with the ability to motivate and inspire a team to achieve exceptional results.
  • Ability to work well under pressure and multitask, with a focus on delivering results in a fast-paced environment.
  • Financial literacy and analytical/problem-solving skills, with the ability to analyze data and make informed decisions.
  • Access to a vehicle and a valid driver's license is required.
  • Ability to lift 50 pounds.
  • Must submit to a background check.
  • Must be 18 years or older.
About Us

Dunkin' is a world-leading baked goods and coffee chain, serving over 3 million customers per day. Our franchisee is a locally owned and operated business, with a fast-paced and high-energy environment where you get to interact with loyal customers every day.