Automotive Sales Representative

3 days ago


Ann Arbor, Michigan, United States Victory Automotive Group Customer Contact Center Full time
Job Overview

Victory Automotive Group is a family-owned and operated business with over 40 locations across the United States. We prioritize providing exceptional opportunities for employees, customers, communities, and manufacturers alike. Our commitment to excellence drives us to continually improve our dealerships and services to meet customer needs.

We seek a talented Call Center Lead Representative to join our Corporate Call Center team. The ideal candidate will possess strong communication skills, attention to detail, and critical thinking abilities. This role requires assisting in effectively resolving customer inquiries and issues while maintaining high levels of customer service.

Responsibilities:
  • Answer incoming phone calls from dealer websites and other sources.
  • Manage both inbound and outbound calls.
  • Provide exceptional customer service.
  • Assist customers with appointment setting and provide scheduling guidance.
  • Proactively offer feedback to internal teams to enhance services and customer experience.
  • Maintain accurate notes in the CRM.
  • Meet productivity standards as set by departmental needs.


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