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Consumer Engagement Associate

2 months ago

Seattle, Washington, United States Stackline Full time

About Stackline:
Stackline is a pioneering full-funnel connected commerce platform that serves the world's most forward-thinking brands. Business leaders, product innovators, performance marketers, and analysts rely on Stackline as their definitive source of commerce insights. Powered by our unique neural network, we provide market intelligence, revenue analytics, behavioral assessments, and autonomous functionalities that drive the actions determining success or failure.

Founded in Seattle, Stackline has expanded its presence with offices in various major cities. We are committed to revolutionizing commerce by bridging the gap between brands and consumers.

Role Overview:
We are seeking a dedicated individual to join our emerging consumer-focused team as one of the initial hires in Customer Care & Operations. This position involves navigating a dynamic environment where you will represent the voice of the customer. This is a unique opportunity to be part of a new team within an established organization, combining the best aspects of both.

Key Responsibilities:

  • Customer Advocate: Act as the primary contact for all consumer inquiries through various communication channels.
  • Product Expert: Develop a deep understanding of Stackline's tools and technologies to assist both internal and external stakeholders.
  • Cross-Functional Collaboration: Partner with different teams to resolve a wide range of client issues effectively.
  • Documentation and Process Enhancement: Keep comprehensive records of all customer interactions and identify opportunities for process improvements.
  • Team Ambassador: Embody Stackline's core values in every aspect of your role, focusing on performance, learning, responsibility, and leadership.

Candidate Profile:
We are looking for individuals who possess:

  • Exceptional verbal and written communication abilities.
  • A collaborative spirit and the capacity to work independently.
  • Strong analytical, decision-making, and problem-solving skills.
  • The ability to thrive in a fast-paced, dynamic setting while managing multiple projects.
  • Meticulous attention to detail.
  • Self-motivation and the ability to perform under pressure while delivering high-quality outcomes.
  • Empathy and a genuine understanding of customer challenges, with a commitment to exceeding customer expectations.
  • Proficiency in Microsoft Office applications.
  • A bachelor's degree.

Preferred Qualifications:
Experience in Customer Care and a demonstrated entrepreneurial spirit that enables success in ambiguous and fast-paced environments will be advantageous.

Benefits and Perks:
At Stackline, we prioritize the well-being of our employees, ensuring they are supported in their professional journeys. We are dedicated to transparency in compensation and offer a competitive salary range along with various rewards, including:

  • Comprehensive health, dental, and vision insurance.
  • Fertility support.
  • A 401k plan with company matching.
  • Company-paid life insurance.
  • Generous paid time off and holidays.
  • Paid parental leave.
  • Early closing on Fridays during summer.
  • A fully stocked kitchen with healthy snacks.

Stackline is committed to fostering a diverse workplace and is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and ensure that all qualified candidates receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.