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Housekeeping Attendant

1 month ago

Redondo Beach, California, United States Lodging Dynamics Full time
Job Title: Room Attendant

Hilton Garden Inn Los Angeles Redondo Beach

Job Summary:

The Room Attendant is responsible for thoroughly cleaning and maintaining hotel guest rooms and/or other assigned areas in a timely and organized manner to ensure guest satisfaction, hotel sanitation, and hotel appearance.

Key Responsibilities:

  • Cleaning and Maintenance: Change sheets, make beds, and vacuum in both stay-over and check-out guest rooms.
  • Dusting and Cleaning: Dusts the entire guest room, including tables, nightstands, dressers, light fixtures, televisions, air conditioning units, and window ledges in all rooms.
  • Mirror Cleaning: Cleans all mirrors.
  • Guest Services: Notifies guest services (front desk) or housekeeping lead when service is complete so rooms may be sold. Reports any room unable to be serviced within appropriate time standards immediately to the supervisor.
  • Reporting and Communication: Reports needed repairs of unsafe conditions to the supervisor. Responds to requests from guests, supervisors, or management in a timely and efficient manner.
  • Supply Management: Maintains linen cart and supplies neat and organized to department standards. Maintains security of equipment, keys, and supplies issued each day.
  • Lost and Found: Reports lost and found articles to supervisor.
  • Light Bulb Replacement: Replaces light bulbs.
  • Waste Disposal: Transports trash and waste to the disposal area.
  • Supply Replenishment: Replenishes supplies such as drinking glasses, writing, bathroom supplies, and linen.
  • Quality Control: Cleans rooms in accordance with specific brand and company minutes per room standard. Follows procedures for team cleaning and self-inspecting programs.
  • Guest Satisfaction: Responds quickly to guest requests in a friendly manner. Reports appropriate complaints or requests to appropriate departments. Follows up to ensure guest satisfaction.
  • Maid Station Maintenance: Keeps the maid station clean and organized, and makes rollaway beds.
  • Professional Image: Provides a professional image at all times through appearance and dress. Follows company policies and procedures.