Service Advisor
5 days ago
Job Summary:
Novato Toyota is seeking an experienced Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring that our customers receive exceptional service and that their vehicles are repaired to the highest standards.
Key Responsibilities:
- Customer Service: Greet customers and provide excellent service from intake to release of their vehicles, ensuring that their needs are met and their expectations are exceeded.
- Diagnostic and Repair: Determine and diagnose car issues based on customer descriptions and vehicle conditions, and translate customer-reported problems into actionable work orders for technicians to complete.
- Parts and Inventory Management: Order necessary parts and double-check that they are delivered to technicians, ensuring that our inventory is accurate and up-to-date.
- Quality Control: Ensure that automotive work provided to customers meets company quality standards, and that all work is completed to the highest standards.
Requirements:
- Automotive Knowledge: Working knowledge and experience of automotive products, repairs, and parts, with a secondary education in the automotive field or equivalent work experience.
- Communication Skills: Strong communication skills and the ability to translate customer needs into workable technician orders, with a basic knowledge of computer programs including word processing and database tools.
- Organizational Skills: Organizational skills, including the ability to schedule appointments, meet with customers, and ensure that work is done properly.
- Customer Service Skills: Exceptional customer service skills based on experience, with the ability to communicate complicated automotive scenarios to someone with no automotive experience.
- Mathematical Skills: Basic mathematics skills to prepare and process bills and customer payments.
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