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Service Advisor

5 months ago

Novato, United States Novato Toyota - Kia of Marin Full time
Job DescriptionJob Description

Novato Toyota/Kia Marin is hiring a Service Advisor professional to join our team. If you're excited to be part of a winning team, Novato Toyota/Kia Marin is a great place to grow your career.

Responsibilities

  • Greet customers and offer excellent customer service from intake to release of their vehicles
  • Determine and diagnose car issues based on customer description and vehicle condition
  • Translate customer-reported problems to actionable work orders for technicians to complete
  • Order necessary parts and double-check that they are delivered to technicians
  • Ensure that automotive work provided to customers meets company quality standards

Qualifications

  • Working knowledge and experience of automotive products, repairs and parts
    Secondary education in the automotive field or equivalent work experience

  • Strong communication skills and the ability to translate customer needs to workable technician orders
  • Basic knowledge of computer programs including word processing and database tools
  • Knowledge of CDK dealer management a plus
  • Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
  • Exceptional customer service skills based on experience
  • Continuing education and knowledge acquisition on the function and repair of newer vehicles
  • Basic mathematics skills to prepare and process bills and customer payment
  • Ability to communicate complicated automotive scenarios to someone who has no automotive experience