Lead Family Service Manager

10 hours ago

Lowell, Massachusetts, United States Community Teamwork Inc Full time
Job Summary

We are seeking a highly skilled and dedicated Lead Family Service Worker to join our team at Community Teamwork Inc. As a key member of our staff, you will be responsible for providing supervisory case management to Family Service Workers, promoting family engagement and school readiness, and working closely with education staff and center directors to achieve program goals.

Key Responsibilities
  • Provide direct supervision to Family Service Workers, including coaching, mentoring, observation, and feedback.
  • Take a lead role in hiring and onboarding new Family Service Workers.
  • Provide case management support to families with significant needs, working with other education staff to develop plans to support families and children.
  • Assess training and professional development needs of Family Service Workers and participate in the development and implementation of staff training plans.
  • Monitor ongoing case management of families served by assigned Family Service Workers and ensure compliance with Head Start Performance Standards and Head Start Act.
  • Conduct periodic reviews to ensure complete and confidential record keeping systems for families and children are maintained.
  • Oversee development and implementation of Parent Committee meetings and other Family Engagement activities.
  • Cultivate relationships with agency and community partners to ensure families receive needed services.
  • Work closely with Center Directors and Assistant Center Directors to ensure program, family, and child school-readiness goals are met.
  • Act as a liaison with the Department of Children and Families.
  • Participate in bi-monthly Family Support meetings/trainings.
  • Coordinate and participate in recruitment activities.
  • Complete annual Performance Appraisals for assigned staff.
Requirements
  • Bachelor's degree in human services, social work, counseling, or education field required.
  • Experience with and desire to work with low-income, culturally diverse, and at-risk families and individuals preferred.
  • Experience with Head Start programming and structures.
  • Previous counseling or case management experience with families in an education, health, or social service capacity.
  • Strong leadership skills, ability to motivate staff.
  • Excellent customer service, organizational, oral, and written communication skills.
  • Ability to manage multiple priorities and work in a fast-paced environment.
  • Proficient computer skills required in basic computer software and data collection systems.
  • Excellent crisis management skills.
  • Ability to maintain accurate records and confidentiality of information.
  • Excellent attention to detail.
  • Must be able to show immunity to MMR and have a recent physical.
  • CORI/DCF review prior to employment.
What We Offer
  • Casual work environment.
  • 4 weeks of Paid Time Off.
  • Medical, dental, vision, and paid life insurance.
  • Tuition reimbursement up to $5000 per year.
  • 12 paid holidays.
  • Paid sick leave.
  • Career advancement and professional development opportunities.
  • 5% contribution to your 401K whether you participate on your own or not.
  • Great co-workers and a great mission with an outstanding Community Action Agency.
Commitment to Diversity, Equity, and Inclusion

Community Teamwork is committed to an equitable, non-discriminatory, and anti-racist approach in all components of our organizational structure and operations, including the job application process. We recognize that people of underprivileged backgrounds and underrepresented identities often are not afforded equitable access to resources, opportunities, and professional development. We offer professional development, training, and tuition reimbursement opportunities to ensure that you and CTI are set for success. We encourage you to apply if you see an opening that is exciting to you and include examples of your work that you feel demonstrate your qualifications. Please feel free to speak to all experiences, skills, and educational certifications that you feel are relevant. We look forward to reviewing your application.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Community Teamwork is a drug-free work environment.

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