Mortgage Control Monitoring Specialist

1 week ago

Irving, Texas, United States 00002 Citibank, N.A. Full time
Mortgage Control Monitoring & Testing Specialist

The Assessment & Monitoring team within Citi's Central Controls Capabilities Unit plays a vital role in the independent evaluation and testing of call listening controls for both secured (mortgages & home equity) and unsecured (credit cards & personal loans) products across Citi's USPB & Wealth divisions. This position is designated for a Mortgage Control Monitoring & Testing Specialist, responsible for overseeing the testing of call listening controls and ensuring adherence to regulatory standards.

This role reports to the Team Leader of Assessment & Monitoring within the Centralized Controls team and is focused on execution, holding accountability for comprehensive monitoring and testing of call listening controls. Key responsibilities include the design of operational controls, performance assurance/testing, control design assessment, issue resolution, and sharing insights related to the scope of controls monitoring/testing. As a critical member of the Controls Testing Utility, you will ensure that all control testing activities are effectively designed and efficiently executed.

The Mortgage Control Monitoring & Testing Specialist is recognized as a subject matter expert in overall controls monitoring, possessing a deep understanding of control testing and staying updated on the latest trends in the field. In this leadership role, you will significantly contribute to enhancing quality and compliance within the organization.

Key Responsibilities:

  • Support the Controls Testing Utility by evaluating control design, creating control testing tools, developing testing procedures, managing escalations, and generating insights.
  • Take primary responsibility for Control Design Assessment (CDA) of call listening controls by executing CDA checklists and documenting results in Citi Risk & Control (CRC).
  • Lead significant aspects of control testing design, including drafting control testing tool descriptions and authoring testing procedures.
  • Develop control testing procedures in Confluence and ensure necessary approvals from relevant business units.
  • Play a crucial role in training the Central Testing team on all designed control testing tools and established procedures.
  • Make final decisions on control testing discrepancies and raise concerns through established channels based on business needs.
  • Create materials for Operational Risk Forums (ORF) and senior meetings as required, investigating causes for results that deviate from expected trends and escalating situations that pose excessive risks.
  • Establish and implement quality checking routines to ensure compliance with all relevant policies and operational guidelines.
  • Provide support to team members on topics ranging from control testing design to performance management.
  • Drive continuous improvements in the accuracy, efficiency, timeliness, and quality of MCA control design assessments and controls testing.
  • Maintain relationships and foster accountability with partners and stakeholders to support the success of control testing initiatives aligned with business strategy.
  • Assess risks associated with business decisions, ensuring the firm’s reputation is safeguarded and compliance with applicable laws and regulations is maintained.
  • Assist with other relevant departmental efforts as directed by management.

Qualifications:

  • 5+ years of relevant experience, with at least 3 years in Risk & Controls roles.
  • Expertise in controls design, execution, and/or control testing.
  • Strong understanding of MCA (Managers Control Assessment) frameworks and processes.
  • Proficient in MS Word, MS Excel, MS PowerPoint, and MS SharePoint.
  • Excellent communication, writing, and presentation skills.
  • Strong interpersonal and relationship management skills with the ability to influence and collaborate effectively.
  • Independent thinker capable of providing credible challenges to business functions.
  • Able to work effectively in virtual teams across different geographies and time zones.

Travel Requirement:

  • Less than 10%.

Education:

  • Bachelor's/University degree; Master's degree preferred.

Job Family Group:

Risk Management

Job Family:

Business Risk & Control

Time Type:

Full time

Primary Location:

Irving Texas United States

Salary Range:

$114, - $172,

In addition to salary, Citi's offerings may also include discretionary and formulaic incentive and retention awards. Citi provides competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Paid time off packages are also available, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit the company's benefits page.

Citi is an equal opportunity and affirmative action employer, ensuring qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries invite all qualified interested applicants to explore career opportunities.

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