Automotive Customer Service Specialist

2 weeks ago


Colorado Springs, Colorado, United States Big O Tires Full time

About Us

At Big O Tires, we are dedicated to becoming the leading tire and automotive service provider in our communities, while ensuring a supportive workplace for our employees. We offer a comprehensive benefits package, including paid time off, 401k matching, profit-sharing bonuses, and a family-oriented atmosphere that fosters success. Join our dynamic team today

POSITION OVERVIEW

As an Automotive Customer Service Specialist at Big O Tires, your primary focus will be on enhancing customer satisfaction, fostering loyalty, and driving sales. If you possess a background in service advising or sales, along with a proven sales record, and are passionate about delivering exceptional service experiences, we would love to connect with you. This role operates in a high-volume, fast-paced setting that demands multitasking abilities, a friendly and professional demeanor, and outstanding customer service and communication skills.

KEY RESPONSIBILITIES

  • Enhance customer satisfaction and loyalty by providing an exceptional guest experience.
  • Develop a comprehensive understanding of all products, services, warranties, and maintenance issues.
  • Stay informed through ongoing training and vendor resources.
  • Comply with Big O Tires' policies and procedures.
  • Work 40 to 50 hours per week, including Saturdays.
  • Support fellow sales or service associates to exceed customer expectations.
  • Help maintain the cleanliness and appearance of the facility and surrounding areas.
  • Assist in receiving or transferring inventory, including unloading deliveries and stocking the warehouse.
  • Maintain showroom displays and merchandise.
  • Adhere to all safety protocols as outlined in company policies.
  • Facilitate sales of tires and related services.

QUALIFICATIONS

  • Minimum of 3 years of experience in tire and automotive service advising or sales.
  • Strong knowledge of automotive services and tire sales.
  • Demonstrated leadership skills and ability to build effective teams.
  • Exceptional customer service and communication skills.
  • Strong organizational capabilities.
  • Proficient in preventive maintenance sales.
  • Maintain a professional appearance at all times.
  • Possess problem-solving skills and be a self-starter.
  • Able to multitask effectively.

We are an equal opportunity employer, committed to a policy of non-discrimination in employment on any basis, including race, creed, color, age, sex, religion, or national origin. We value diversity and are dedicated to building a culturally inclusive workforce.

This franchise is independently owned and operated. All hiring decisions will be made by the management of this franchise location. For inquiries about employment, please reach out directly to the franchise location.



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