Automotive Service Consultant
2 weeks ago
Sonic Automotive is a leader in the automotive sector, dedicated to excellence in customer service and employee development. We prioritize integrity in our operations and strive to create a supportive environment for our team members. We take pride in our achievements and are eager to share our career opportunities with you.
Compensation Structure
The Automotive Service Consultant position offers a competitive salary range from $50,000 to $100,000, depending on individual performance. The compensation package includes a monthly advance of $3,500, along with commission opportunities based on sales performance, which can vary significantly. Additionally, there may be production bonuses tied to individual or team achievements, with no upper limit on earnings.
Why Join Us?
- We maintain one of the lowest turnover rates in the industry.
- We provide award-winning training recognized by top industry awards.
- We are committed to promoting from within and fostering career growth.
- Our benefits package includes competitive Medical, Dental, Vision, HSA, 401k, and PTO.
- We encourage a culture of teamwork and peer recognition.
- We offer special benefits for vehicle purchases and leases.
- Enjoy a Personal Automotive Concierge Service.
The Automotive Service Consultant plays a crucial role in managing service appointments and recommending necessary services to clients.
Key Duties:
- Coordinate service appointments and gather customer and vehicle information prior to arrival.
- Welcome customers in a friendly and timely manner.
- Provide accurate written estimates for labor and parts, establishing clear timelines.
- Monitor repair progress throughout the day, communicating any changes in estimates or timelines to customers.
- Conduct test drives or coordinate with technicians as needed.
- Maintain a high Customer Satisfaction Index rating.
- Advise customers on vehicle maintenance in line with manufacturer specifications.
- Adhere to dealership standards for productivity.
- Comply with all relevant regulations regarding hazardous waste disposal and safety.
- Follow all company safety protocols and report any incidents immediately.
- High school diploma or equivalent.
- Ability to read and understand instructions and information.
- Minimum of two years of experience in a dealership environment.
- General knowledge of vehicle mechanical operations.
- ASE certification is preferred.
- Sales experience is advantageous.
- Professional appearance and demeanor.
- Strong oral and written communication skills.
- Must be authorized to work in the USA.
- Must demonstrate safe work practices.
- Ability to pass pre-employment screenings, including background checks and drug tests.
Joining our team means becoming part of a cooperative and dynamic work environment. We offer comprehensive training, competitive pay, and exceptional benefits, ensuring you experience the best in the automotive industry. All information will be kept confidential in accordance with EEO guidelines.
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