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Patient Services Coordinator

2 months ago


Urbana, Illinois, United States Carle Health Full time
Job Summary

We are seeking a highly skilled Patient Services Representative to join our team at Carle Health. As a key member of our clinical operations team, you will play a vital role in ensuring the smooth operation of our daily clinic preparation process.

Key Responsibilities
  • Coordinate and participate in daily clinic preparation, including patient identification, check-in, and charge posting.
  • Manage patient appointment scheduling, registration, and account setup.
  • Provide exceptional customer service, responding to patient inquiries and resolving issues in a timely and professional manner.
  • Collaborate with healthcare professionals to ensure accurate and timely communication of patient information.
  • Stay up-to-date on insurance coverage rules and regulations, ensuring compliance with practice standards.
Requirements
  • Associate's degree in a related field or equivalent experience in an office/customer service environment.
  • Successful completion of medical terminology course within one year of start date.
  • Previous public contact position, basic computer skills, and experience using general office equipment.
  • Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.