Patient Access Coordinator
3 weeks ago
Job Summary
We are seeking a highly skilled Patient Access Specialist to join our team at Hackensack Meridian Health. The successful candidate will be responsible for ensuring seamless patient access to our medical services, while maintaining the highest level of patient satisfaction and quality care.
Key Responsibilities
- Conduct quality interviews with patients to ensure compliance with patient safety rules and state and federal regulations.
- Gather and verify patient demographics to validate patient identity.
- Conduct intensive screening of Medicare, Medicaid, and managed care patients to identify network status and coordination of benefits.
- Obtain patient consents and attestations as required.
- Perform various patient access functions, including scheduling, bed planning, pre-registration, registration, insurance verification, pre-certification, and financial clearance.
- Ensure accurate and timely processing of patient information, including diagnosis data and medical necessity criteria.
- Comply with federal and state regulations, as well as Hackensack Meridian Health's quality standards and patient financial responsibility policies.
- Provide excellent customer service and maintain a positive patient experience.
Requirements
- High school diploma or equivalent required; bachelor's degree and/or related experience preferred.
- Minimum 1+ year of experience in a hospital setting, preferably in patient financial services or registration/insurance verification.
- Excellent analytical, written, and verbal communication skills, as well as strong interpersonal skills.
- Proficient in medical terminology, insurance specifications, ICD10, and CPT4 codes.
- Ability to work rotating shifts, including weekends and holidays, as needed.
Preferred Qualifications
- Bachelor's degree and/or related experience.
- Patient financial services experience in a professional or hospital setting.
- Prior registration/insurance verification experience.
- Excellent analytical, written, and verbal communication, and interpersonal skills.
- Proficient medical terminology knowledge.
- Knowledge of insurance specifications, ICD10, and CPT4 codes.
- Bilingual (Spanish or Korean) preferred.
- Experience with EPIC HB, Cadence, and Prelude preferred.
Licenses and Certifications
- Successfully complete EPIC Cadence and Prelude training and pass assessment within 30 days after network access is granted.
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