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Account Service Manager

2 months ago

Philadelphia, Pennsylvania, United States RESULTICKS Full time
Job Description

About Resulticks

Resulticks is a global leader in real-time audience engagement solutions that deliver top-line growth through connected experiences. Our outcomes-focused approach is enabled by proprietary cookie-independent identity resolution technology, equipping brands to make a transformational leap to true omnichannel engagement. With our AI-powered, customer-centric approach, we are changing how brands worldwide reach, acquire, and retain satisfied customers.

Job Summary

We are seeking an experienced Account Service Manager to coordinate with our account management and technical teams to ensure timely delivery of client projects. As a key member of our team, you will be responsible for the smooth execution of omnichannel marketing campaigns, serving as the main point of contact for communication, documentation, conflict resolution, compliance, deliverables, and billing for Resulticks clientele.

Key Responsibilities

  • Complete the Resulticks employee training program with flying colors, becoming a subject matter expert in our capabilities and services, with the ability to effectively communicate all offerings to clients.
  • Gather clients' campaign requirements while suggesting ideas for improved communication and customer engagement.
  • Communicate clients' desired outcomes to our internal development teams.
  • End-to-end omnichannel digital marketing campaign management, including setup and execution, A/B testing, performance assessment, data analysis, and reporting.
  • Work closely with the project team, continuously monitoring projects and campaigns to identify potential issues and opportunities for elevating outcomes.
  • Ensure the effectiveness of communication as well as campaign execution as per the Service Level Agreement (SLA).
  • Ensure adherence to project timelines, procedural best practices, quality standards.
  • Manage client projects and campaigns, ensuring they are completed and profitable.
  • Manage customer expectation with respect to deliverables.
  • Manage the invoicing and billing process for existing accounts.

Requirements

  • A bachelor's degree in a relevant discipline, such as Communication, Marketing, Business, Computer Science, Data Science, etc.
  • Ad Agency experience, a minimum of 3 years in Client Services or Account Management.
  • Ability to 'talk shop' with Digital Marketing practitioners and IT professionals about omnichannel campaign orchestration, audience segmentation, personalization, data analytics, cyber security & privacy, database & system architecture, and cloud storage.
  • Digital marketing campaign management experience, with general knowledge of digital design a plus. Expertise should include email, SMS, social media, etc.
  • Ability to think creatively, prioritize rapidly, and manage multiple initiatives simultaneously.
  • Personable with good project management, analytical, and problem-solving skills.
  • Phenomenal written and oral communication, plus great presentation & negotiation skills.
  • Must be energetic, self-motivated, and flexible, used to working with multidisciplinary stakeholders.
  • Expertise in general business applications, including Power Point, Excel, and Word.

What We Offer

Resulticks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.