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Supply Chain Client Relations Associate

2 months ago

Charleston, West Virginia, United States Frontier Logistics Full time

Customer Logistics Support Specialist

Full time | Frontier Logistics, LP | United States

Job Overview

The Customer Service Representatives (CSRs) at Frontier Logistics function as Account Managers, overseeing either a major account or multiple smaller accounts. The ideal candidates for this role will possess exceptional interpersonal abilities and a commitment to fostering a positive experience for clients in every interaction.

Key Responsibilities

  • Develop a comprehensive understanding of client requirements.
  • Utilize system knowledge and demonstrate initiative to learn how the system can benefit both you and your clients.
  • Deliver effective and prompt verbal and written communication to clients.
  • Take responsibility for clients by acting as a dedicated advocate.
  • Resolve issues through proficient troubleshooting.
  • Ensure all requests are processed within the timelines established by client expectations.
  • Serve as a liaison between clients and operational teams.
  • Guarantee precise data entry.
  • Oversee client inventory management.
  • Address all client complaints promptly.
  • Maintain a thorough understanding of all client systems.
  • Understand and manage Frontier systems effectively.

Qualifications

  • Associate's degree in Business Administration or a related field from an accredited institution.
  • A minimum of one year of professional administrative experience in an office setting.
  • Strong organizational capabilities and system proficiency.
  • Competency in Microsoft Office applications, including Outlook, Word, and Excel.

Job Type: Full-time