IT Support Technician
2 weeks ago
Innova Solutions is seeking a Contract-to-Hire Technical Support Specialist for an on-site position.
Position Type: Contract-to-Hire
Location: On-site
Key Responsibilities:
- Deliver exceptional technical assistance for desktop and laptop hardware and software issues across various operating systems, including Windows and Apple OSX.
- Provide enterprise-level support through the configuration, administration, and maintenance of Microsoft System Center Configuration Manager (SCCM).
- Design and implement software packaging and patching strategies for both Windows and Apple devices.
- Develop automated test scripts to ensure high-quality solutions for desktop technology standards.
- Exhibit a proactive attitude and excellent communication skills while collaborating with team members.
- Respond to system trouble calls for internal workstations and peripheral devices, addressing operating system and application issues.
- Process daily support tickets to meet established service level agreements (SLAs).
- Participate in a 24/7 support and on-call rotation as needed.
Qualifications:
- Preferred certifications include A+, MCP, or MCSE.
- Bachelor's Degree in Computer Science, Information Systems, or a related field.
- 3 to 5 years of experience in providing desktop support in large organizations.
- Proficient in PowerShell scripting to automate tasks and improve efficiency.
- Experience with Intune, Microsoft End Point, and ticketing systems like ServiceNow.
- Strong interpersonal skills and the ability to communicate technical information to non-technical audiences.
Compensation and Benefits:
Pay Range: Competitive hourly rate based on experience and qualifications.
Benefits: Comprehensive benefits package available, including medical, dental, and retirement plans.
About Innova Solutions: A leader in technology and business transformation solutions, Innova Solutions is committed to fostering an inclusive work environment.
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