IT Support Technician

2 weeks ago


Clearwater, United States Innova Solutions Full time

Innova Solutions is seeking a Contract-to-Hire Technical Support Specialist for an on-site position.

Position Type: Contract-to-Hire

Location: On-site

Key Responsibilities:

  • Deliver exceptional technical assistance for desktop and laptop hardware and software issues across various operating systems, including Windows and Apple OSX.
  • Provide enterprise-level support through the configuration, administration, and maintenance of Microsoft System Center Configuration Manager (SCCM).
  • Design and implement software packaging and patching strategies for both Windows and Apple devices.
  • Develop automated test scripts to ensure high-quality solutions for desktop technology standards.
  • Exhibit a proactive attitude and excellent communication skills while collaborating with team members.
  • Respond to system trouble calls for internal workstations and peripheral devices, addressing operating system and application issues.
  • Process daily support tickets to meet established service level agreements (SLAs).
  • Participate in a 24/7 support and on-call rotation as needed.

Qualifications:

  • Preferred certifications include A+, MCP, or MCSE.
  • Bachelor's Degree in Computer Science, Information Systems, or a related field.
  • 3 to 5 years of experience in providing desktop support in large organizations.
  • Proficient in PowerShell scripting to automate tasks and improve efficiency.
  • Experience with Intune, Microsoft End Point, and ticketing systems like ServiceNow.
  • Strong interpersonal skills and the ability to communicate technical information to non-technical audiences.

Compensation and Benefits:

Pay Range: Competitive hourly rate based on experience and qualifications.

Benefits: Comprehensive benefits package available, including medical, dental, and retirement plans.

About Innova Solutions: A leader in technology and business transformation solutions, Innova Solutions is committed to fostering an inclusive work environment.


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