Administrative Coordinator

1 week ago

Greenville, South Carolina, United States Movement Solutions Full time
Job Summary

Movement Solutions is seeking an experienced Administrative Assistant to support the daily operations of our office. This role will be responsible for providing exceptional support to our team, building relationships with prospective patients, and ensuring the smooth day-to-day functioning of our office.

Key Responsibilities
  • Provide administrative support to our team, including answering phone calls, responding to emails, and routing internal communications.
  • Build and maintain processes to keep files and office supplies organized and easily accessible.
  • Act as the primary point of contact for clients, providing exceptional customer service and support.
  • Persistent follow-up with prospects and patients to ensure timely communication and resolution of issues.
  • Ability to make quality phone calls, listen actively, and respond empathetically to patients' needs.
  • Keep accurate records of phone calls, follow-ups, and other administrative tasks.
  • Send follow-up emails to support phone calls and ensure timely communication.
  • Reactivate past patients and provide them with exceptional support and service.
  • Prepare and process follow-up packages, including itemized receipts and other administrative tasks.
  • Schedule patients using electronic software and ensure seamless communication with our team.
Requirements
  • High school diploma or equivalent required.
  • 1-2 years of experience as an administrative assistant, secretary, or receptionist preferred.
  • Strong organizational, communication, and time-management skills.
  • Proven ability to work in a fast-paced environment and adapt to changing needs.
  • Positive, high-energy attitude and a passion for delivering exceptional customer service.
  • Resourcefulness, creativity, and problem-solving skills.
  • Familiarity with office equipment and proficiency in learning new software.
  • Ability to handle objections and rejections, and persistence in follow-up.
  • Proficient in computer skills and comfortable speaking to strangers and hesitant patients.
  • Good storytelling and conversational skills, with a focus on listening and empathy.
  • Goal-oriented and motivated by key performance indicators.
About Us

Movement Solutions is a small physical therapy practice dedicated to helping active adults overcome pain and injury without medications, injections, or surgery. We focus on teaching our patients how to use their bodies and educating them on the contributing factors to pain.

We are out of network with all insurance companies, allowing our patients to receive the care they deserve and reclaim their active lives.

Value Alignment

We are seeking candidates who demonstrate our core values in their professional life:

  • Providing a WOW Experience
  • People First Patient Second
  • Building Lasting Relationships
  • Connecting with the WHY
  • Anticipating Unstated Needs
  • Embracing and Driving Change
  • Being Passionate and Determined
  • Creating a Positive Team and Family Spirit
  • Pursuing Growth and Learning
  • Communicating Openly and Honestly

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