Call Center Team Lead

3 days ago


Tampa, Florida, United States OneTouch Direct Full time
Performance Supervisor Opportunity

OneTouch Direct is a leading provider of contact center solutions, offering a unique blend of excellent service and innovative products to Fortune 500 companies. We're seeking a skilled Performance Supervisor to join our team in Tampa, FL.

The ideal candidate will lead a team of associates, supporting their personal growth and driving company performance metrics. Self-motivation and the ability to motivate others are essential qualities for this role.

Key Responsibilities:
  • Manage and motivate staff, ensuring adherence to company policies and procedures.
  • Monitor daily attendance and schedule adherence to optimize program performance.
  • Track and analyze performance metrics, providing resource allocation analysis to meet performance requirements.
  • Communicate performance targets and requirements to relevant stakeholders.
  • Provide performance feedback and coaching to employees.
  • Oversee employee productivity and product knowledge to drive results.
  • Resolve employee pay discrepancies and address hourly flash reports.
Requirements:
  • Ability to work 45+ hours a week.
  • Supervisory or management experience.
  • Strong communication and interpersonal skills.
  • Ability to build trust and demonstrate empathy.
  • Highly motivated and flexible individual with a great attitude.
  • Bilingual a plus, but not required.
What We Offer:
  • A supportive management team.
  • Consistent growth and development opportunities.
  • An excellent compensation and benefits package.
  • A high-energy work environment.
  • A family-oriented culture.
  • Referral bonuses.
  • Paid time off (PTO).
  • 401K and health benefits.

  • Call Center Team Lead

    2 weeks ago


    Tampa, Florida, United States OneTouch Direct Full time

    {"title": "Performance Supervisor Opportunity", "content": "Join Our Team as a Performance SupervisorOneTouch Direct is a leading provider of contact center solutions, serving Fortune 500 companies with excellent service and innovative products. We're seeking a skilled Performance Supervisor to lead our team in Tampa, FL.Key Responsibilities:Lead a team of...

  • Call Center Team Lead

    3 weeks ago


    Tampa, Florida, United States OneTouch Direct Full time

    About OneTouch DirectWe are a leading provider of contact center solutions, serving Fortune 500 companies with innovative products and exceptional service. Our team is dedicated to building a seamless extension of our clients, while fostering a unique internal culture that sets us apart.Job OpportunityWe are seeking a highly motivated and experienced...


  • Tampa, Florida, United States Bank of America Full time

    About UsAt Bank of America, we strive to create a workplace where everyone can thrive. Our goal is to be a diverse and inclusive organization that values the unique perspectives and experiences of our employees.Job DescriptionWe are seeking a highly skilled Contact Center Team Manager to join our National Service & Solutions team. As a key member of our...


  • Tampa, Florida, United States Bank of America Full time

    About UsAt Bank of America, we strive to create a workplace where everyone can thrive. Our commitment to diversity, equity, and inclusion is at the heart of everything we do.Job DescriptionWe are seeking a highly skilled Contact Center Team Manager to join our National Service & Solutions team. As a key member of our team, you will be responsible for leading...


  • Tampa, Florida, United States Tampa General Hospital Full time

    Oncology Call Center Nurse Job Description **Job Summary** We are seeking a skilled Oncology Call Center Nurse to join our team at Tampa General Hospital. As a key member of our oncology support services team, you will provide exceptional patient care and support to patients and families affected by cancer. **Responsibilities** * Provide triage and...


  • Tampa, Florida, United States Bank of America Full time

    About UsAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Our company is built on the principles of Responsible Growth, which drives our daily operations and decision-making processes.We strive to be a great place to work for our teammates around the world, fostering a diverse and...


  • Tampa, Florida, United States Bank of America Full time

    About UsAt Bank of America, we strive to be a leader in the financial services industry by providing exceptional customer experiences and fostering a culture of innovation and excellence.Our MissionWe are committed to helping our customers achieve their financial goals by delivering personalized solutions and services that meet their unique needs.Job...


  • Tampa, Florida, United States KG Call Center Full time

    Patient Care Support Specialists for a Dynamic Call Center We are seeking Patient Care Support Specialists to join our bustling call center team. Our frontline specialists play a crucial role in ensuring our clients' success by assisting numerous individuals in navigating complex healthcare options, providing them with essential information to make informed...


  • Tampa, Florida, United States KG Call Center Full time

    Job OverviewHealthcare Customer Service Representatives for a High-Volume Call CenterWe are seeking dedicated Healthcare Customer Service Representatives (CSRs) to support our bustling call center operations. Our CSRs play a crucial role in guiding individuals through intricate healthcare options, ensuring they receive the necessary information to make...


  • Tampa, Florida, United States KG Call Center Full time

    Job OverviewHealthcare Customer Service Representatives for a Dynamic Call CenterWe are seeking Healthcare Customer Service Representatives (CSRs) to support our busy call center operations. Our CSRs play a crucial role in helping individuals navigate intricate healthcare options, providing them with essential information to make informed choices for...


  • Tampa, Florida, United States KG Call Center Full time

    About the RoleWe are seeking a highly motivated and customer-focused Healthcare Customer Service Representative to join our team at KG Call Center. As a key member of our high-volume call center, you will play a critical role in providing exceptional service to our clients and their customers.ResponsibilitiesAnswer customer calls and provide accurate and...


  • Tampa, Florida, United States KG Call Center Full time

    Job OverviewHealthcare Customer Service Representatives for a High-Volume Call CenterWe are seeking dedicated Healthcare Customer Service Representatives (CSRs) to support our bustling call center operations. Our CSRs play a crucial role in assisting numerous individuals in navigating intricate healthcare options, providing them with essential information to...


  • Tampa, Florida, United States Tampa Family Health Centers Full time

    Director of Call Center OperationsTampa Family Health Centers is seeking a highly skilled and experienced Director of Call Center Operations to join our dynamic team. As a key member of our organization, you will be responsible for ensuring exceptional customer service to our patients through effective call center operations.Key Responsibilities:Supervise...


  • Tampa, Florida, United States Sulphur Springs YMCA Full time

    Job SummaryThe Sulphur Springs YMCA is seeking a highly motivated and customer-focused individual to join our team as a YES Center Call Center Specialist. This role is responsible for providing exceptional customer service to our members and program participants through inbound and outbound calls, while also supporting the growth and optimization of our...


  • Tampa, Florida, United States KG Call Center Full time

    Job Title: Healthcare Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Healthcare Customer Service Representative to join our team at KG Call Center. As a key member of our call center team, you will play a vital role in providing exceptional customer service to our clients.Job Summary:The Healthcare Customer Service...


  • Tampa, Florida, United States KG Call Center Full time

    Job SummaryWe are seeking a skilled and compassionate Healthcare Customer Service Representative to join our team at KG Call Center. As a key member of our customer service team, you will play a vital role in providing exceptional support to our clients and their customers.Key ResponsibilitiesAnswer customer calls and provide accurate information about...


  • Tampa, Florida, United States KG Call Center Full time

    Job DescriptionJob Summary:We are seeking highly motivated and enthusiastic Customer Service Representatives to join our team at KG Call Center. As a Bilingual Healthcare Customer Service Representative, you will play a critical role in assisting customers with their healthcare-related inquiries and providing exceptional customer...


  • Tampa, Florida, United States KG Call Center Full time

    Job SummaryWe are seeking highly motivated and enthusiastic individuals to fill the role of Healthcare Customer Service Representative at KG Call Center in Tampa, FL.About the RoleAssist thousands of Americans in navigating complex healthcare plans by providing accurate and timely information.Work in a fast-paced environment, answering calls and resolving...


  • Tampa, Florida, United States KG Call Center Full time

    Job Title: Bilingual Healthcare Customer Service RepresentativeWe are seeking a highly motivated and detail-oriented Bilingual Healthcare Customer Service Representative to join our team at KG Call Center. As a Bilingual Healthcare Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering...


  • Tampa, Florida, United States Moffitt Cancer Center Full time

    About Moffitt Cancer CenterMoffitt Cancer Center is a leading cancer hospital in the Southeast, recognized for its commitment to excellence in patient care and research.Job SummaryWe are seeking an experienced Environmental Services Specialist Lead to join our team. The successful candidate will be responsible for supporting the Environmental Services team...