Call Center Team Lead
2 weeks ago
OneTouch Direct is a leading provider of contact center solutions, serving Fortune 500 companies with excellent service and innovative products. We're seeking a skilled Performance Supervisor to lead our team in Tampa, FL.
Key Responsibilities:- Lead a team of associates, supporting individual growth and company performance metrics.
- Manage staff, train, and develop employees according to company policies and procedures.
- Monitor attendance, schedule adherence, and performance metrics to drive results.
- Communicate performance targets and requirements to relevant parties.
- Provide performance feedback and maintain employee productivity and product knowledge.
- 2+ years of call center management experience.
- 2+ years of demonstrated employee management experience in a call center or similar environment.
- Ability to work 45+ hours a week.
- Supervisory or management experience.
- Ability to build trust and demonstrate empathy.
- A management team that cares.
- Consistent growth over the past 10 years.
- Excellent compensation and benefits package.
- High-energy work environment.
- Family-oriented culture.
- Referral bonuses.
- Paid time off (PTO).
- 401K.
- Health benefits.
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Call Center Team Lead
3 weeks ago
Tampa, Florida, United States OneTouch Direct Full timeAbout OneTouch DirectWe are a leading provider of contact center solutions, serving Fortune 500 companies with innovative products and exceptional service. Our team is dedicated to building a seamless extension of our clients, while fostering a unique internal culture that sets us apart.Job OpportunityWe are seeking a highly motivated and experienced...
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Call Center Team Lead
2 days ago
Tampa, Florida, United States OneTouch Direct Full timePerformance Supervisor OpportunityOneTouch Direct is a leading provider of contact center solutions, offering a unique blend of excellent service and innovative products to Fortune 500 companies. We're seeking a skilled Performance Supervisor to join our team in Tampa, FL.The ideal candidate will lead a team of associates, supporting their personal growth...
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Contact Center Team Lead
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Contact Center Team Lead
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Contact Center Team Lead
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Customer Support Specialists in Healthcare
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Director of Call Center Operations
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Healthcare Customer Service Representative
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Tampa, Florida, United States KG Call Center Full timeJob DescriptionJob Summary:We are seeking highly motivated and enthusiastic Customer Service Representatives to join our team at KG Call Center. As a Bilingual Healthcare Customer Service Representative, you will play a critical role in assisting customers with their healthcare-related inquiries and providing exceptional customer...
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