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IT Support Specialist
4 weeks ago
Connection Services is seeking a skilled IT Support Technician I to join our Technical Services division in Westborough, MA. The ideal candidate will have a strong background in troubleshooting and resolving issues on Windows computers, iPhone, desktop, and tablets. This role will perform daily functions of the IT Support Technician I and contribute to Contact Center Lead, Knowledge Management, Incident Management, and Problem Management.
Responsibilities:
Experience:
Provide front-line support to store and corporate end users with a wide variety of IT and facilities issues. Perform basic core Request Fulfilment and Incident Management functions of the IS Support Technician role. Act in a Contact Center Lead role and provide workflow direction to the support staff. Review and approve new or existing Knowledge Management records. Identify, create, and communicate Problem Management records. Provide training and mentorship to new IS Support Technicians.
Requirements:
USD $20.00/Hr. (min) - USD $23.00/Hr. (max). Some Technical Course work, Associates, and/or Bachelors. Experience in a retail call center environment. Knowledge of Microsoft-based operating systems. Basic understanding of Desktop, Laptop, and peripheral IT hardware setup and configuration. Experience working in a call center environment using ITIL-based call center software. ITIL Service Transition or Operation methodologies are a plus: Incident Management, Request Fulfilment, Problem Management, or Knowledge Management. A+ or ITIL Foundations Certification preferred.
