Facilities Support Specialist

3 weeks ago


Westborough, Massachusetts, United States cumberlandfarmsinc Full time

Job Summary:

The Warranty Claims Coordinator will serve as the primary point of contact between customers and manufacturers for all warranty-related issues and claims. This role is responsible for managing the warranty claims process, ensuring accurate and timely creation, filing, and management of warranty claims. Additionally, the coordinator will be responsible for managing the core bank of parts with various suppliers to ensure sufficient cores for future purchases and exchanges.

Key Responsibilities:

  1. Establish and maintain relationships with manufacturers and vendors to negotiate warranty service agreements, manage warranty claims, and create or maintain core parts inventory.
  2. Prepare and process warranty documentation according to manufacturer guidelines.
  3. Act as a liaison between field technicians, parts room, and stores for all warranty claims.
  4. Develop and maintain excellent interpersonal and communication skills, both written and verbal.
  5. Submit claims quickly and efficiently, following up with manufacturers to ensure proper processing.
  6. Exercise strong attention to detail, with detailed documentation and tracking skills essential for success in this role.
  7. Perform other duties as directed by management.

Working Relationships: This team member will collaborate with internal maintenance teams, store managers, and the warehouse team. They may also interact with facilities support, construction, IT, and other departments to support company projects. Additionally, they will establish and maintain positive relationships with OEM and aftermarket equipment suppliers, manufacturers, and vendors.

Requirements:

High School Diploma or equivalent required; applicable trade school or training program preferred. Minimum 0-2 years of service parts experience, including computer inventory management system usage. Preferred experience: 2-3 years of service parts experience. Forklift licenses preferred, with training and licensing provided by the company.

Physical Demands: The successful candidate must be able to lift 50 pounds, perform grasping, gripping, and fine manipulation tasks, and engage in regular pushing, pulling, bending, kneeling, twisting, climbing, carrying, setting, walking, standing, and lifting above shoulder level.

Work Schedule: 40 hours, Monday through Friday.



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