Applications Systems Specialist

3 weeks ago

Westborough, Massachusetts, United States cumberlandfarmsinc Full time
Job Summary

The Applications Systems Specialist will be responsible for the strategic implementation, maintenance, and optimization of POS systems within Cumberland Farms Inc. This role is pivotal in ensuring the seamless operation of retail operations by providing reliable and efficient POS solutions.

Key Responsibilities
  • Application Support: Provide Tier 2 and 3 application support to end users, troubleshooting issues, conducting root cause analysis, and implementing solutions to minimize future occurrences.
  • Troubleshooting: Investigate and diagnose application issues reported by end users, analyzing error logs, performing system monitoring, and conducting root cause analysis to identify and resolve problems.
  • User Management: Assist with user access management, including account creation, modification, and termination, ensuring appropriate user permissions and access controls are in place.
  • Application Maintenance: Perform routine maintenance tasks such as software updates, patches, and configuration changes, coordinating with the development team for bug fixes and enhancements.
  • Documentation: Maintain accurate and up-to-date documentation of application configurations, standard operating procedures, and troubleshooting guidelines, contributing to the knowledge base to facilitate efficient issue resolution and knowledge sharing.
  • Communication: Communicate effectively with end users, colleagues, and stakeholders to gather requirements, provide status updates, and address any application-related concerns, maintaining a high level of professionalism and customer service.
  • Training and Support: Assist in providing training and support to end users on new or existing applications, creating user guides and conducting training sessions to promote effective utilization of applications.
  • Collaboration: Collaborate with cross-functional teams, including developers, system administrators, and business users, to troubleshoot complex issues, implement enhancements, and ensure seamless integration with other systems.
  • IT General Controls (ITGCs) Management: Maintain the framework for IT General Controls, including managing user access rights and change control policies, ensuring compliance with corporate governance and industry regulations by implementing appropriate controls and procedures.

This role requires strong technical skills, problem-solving abilities, and effective communication and collaboration with business users, team members, and technology leadership. The Applications Systems Specialist should be proactive, detail-oriented, and capable of managing multiple tasks and priorities concurrently.

Requirements
  • Strong technical aptitude and problem-solving skills.
  • Familiarity with common business applications and software systems.
  • Strong documentation discipline.
  • Basic understanding of database concepts, networking principles, and operation systems.
  • Excellent verbal and written communication skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Customer-focused mindset with a strong sense of accountability.
Working Relationships

Applications Systems Specialists regularly interact with the Director of Application Management, members of the Application Management team, and other roles within the IT department. The Applications Systems Specialist will also work closely with business and technology partners to ensure process handoffs.

Education and Experience

Minimum Education: Associate's Degree in Computer Science, Information Systems, or Business Related Discipline.

Preferred Education: Bachelor's Degree in Computer Science, Information Systems, or Business Related Discipline.

Minimum Experience: 4+ years of end user support or consulting experience within the application of experience, Blue Yonder Platform In-Depth knowledge of modules and functionality, experience with integrating Blue Yonder with other systems using APIs, familiar with Application Servers such as Weblogic.

Preferred Experience: 6+ years of end user support or consulting experience, Blue Yonder.

Licenses/Certifications

Microsoft Technology Associate, Infrastructure (ITIL) Foundations.

Soft Skills

Strong communication and documentation skills, desire to learn, effective team member.

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