Front Desk Manager

4 days ago


Garden City, Kansas, United States Hotel Equities Full time
Job Summary

Hotel Equities is seeking a highly skilled and experienced Front Desk Manager to join our team at the Country Inn & Suites. As a key member of our hotel operations team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.

Key Responsibilities
  • Customer Service: Respond to guest inquiries, resolve issues, and provide accurate information in a professional and courteous manner.
  • Front Desk Operations: Manage front desk staff, supervise daily operations, and ensure adherence to hotel standards and policies.
  • Guest Relations: Greet and welcome guests, register guests into the computer, and verify reservation information.
  • Revenue Management: Identify opportunities to sell rooms, promote hotel amenities, and increase revenue through effective upselling and cross-selling techniques.
  • Communication: Communicate effectively with guests, staff, and management to ensure seamless operations and exceptional guest service.
Requirements
  • Education: High School diploma or equivalent required.
  • Experience: Previous experience in hotel front office operations, customer service, or a related field.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in hotel software systems.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Team Environment: A dynamic and supportive team environment.


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