Summer Hospitality Internship Program: Frontline Roles

6 days ago


Kansas City, Kansas, United States Great Wolf Lodge Full time

Job Summary:

We are seeking a highly motivated and enthusiastic individual to join our team as a Summer Hospitality Intern. As a key member of our frontline team, you will be responsible for handling the day-to-day responsibilities of various roles, including Front Desk Agent, Room Attendant, F&B Attendant, Server, Retail & Attractions Attendant, and Entertainment Ambassador.

Key Responsibilities:

  • Assist with the management of front desk operations, including guest check-in and check-out, room assignments, and key card management.
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Work collaboratively with the housekeeping team to ensure that guest rooms are clean and well-maintained.
  • Assist with food and beverage service, including taking orders, serving guests, and maintaining a clean and organized dining area.
  • Support the retail and attractions team by assisting with sales, inventory management, and maintaining a clean and organized retail area.
  • Participate in entertainment activities and events, such as game shows, contests, and character meet-and-greets.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Strong attention to detail and ability to maintain a high level of accuracy.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.


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