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Bilingual Collections Specialist
2 months ago
Job Summary:
Crédito Real USA Finance is seeking a highly motivated and skilled Bilingual Collections Specialist to join our team. As a Collections Specialist, you will be responsible for collecting past due payments from customers, negotiating payment arrangements, and preventing delinquency.
Key Responsibilities:
- Collect past due payments from customers to prevent accounts from rolling forward to the next bucket of delinquency.
- Negotiate payment arrangements with customers to prevent delinquency and repossessions.
- Work proactively with customers to prevent losses through negotiation and utilization of available programs.
- Participate in dialer campaigns to quickly collect payments and resolve outstanding delinquencies.
- Actively work up to 80 accounts per day.
- Follow all company policies and state and federal laws applicable to debt collection.
- Overcome objections and negotiate payments to help customers regain current account status.
- Attend team meetings and support other company initiatives as needed.
Requirements:
- The ability to negotiate and provide above-average customer service while helping customers to bring their accounts current or make payment arrangements.
- Proven success in a collections role (that involved consumer collections).
- Previous experience in meeting and exceeding monthly goals.
- Excellent communication, customer service, and negotiation skills required.
- Strong organizational and task management skills required.
- Strong internal motivation and hustle - desire to be very successful and collect on past due accounts.
- High comfort level on the phone for long periods of time.
- Bilingual English/Spanish is required.
What We Offer:
- A business casual office environment.
- Work-life balance is a real thing here.
- Ability to move up within the team based on performance.
- Up to $4,000 a month in bonus potential based on meeting individual goals.
- The standard stuff that everyone tells you of course; benefits, paid time off, 401k, and all that good stuff.
EEO Statement:
We are committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualification, experience, ability, and job performance.
Job Type: Full-time
Pay: $18 - $20/hr + $4,000 bonus + benefits
