Front Desk Representative

4 days ago

Tulsa, Oklahoma, United States MCR Hotels Full time

Front Desk Agent Job Description

The Front Desk Agent at MCR Hotels is responsible for delivering exceptional guest experiences while managing the hotel's customer-facing administrative processes.

Key Responsibilities:

  1. Provide attentive, courteous, and efficient service to all guests, maximizing room revenue and occupancy.
  2. Maintain proper operation of the telephone switchboard.
  3. Answer guest inquiries about hotel services, facilities, and hours of operation.
  4. Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
  5. Respond to guest requests in a timely and professional manner.
  6. Maintain confidentiality and security of all guests and hotel information.
  7. Document all guest requests, complaints, or problems immediately and notify designated departments for resolving the situation.
  8. Be aware of all rates, packages, and special promotions.
  9. Be familiar with all in-house groups and high demand/restricted dates.
  10. Take all necessary information when taking room reservations and follow rate quoting scenarios.
  11. Be knowledgeable of the front desk computer system.
  12. Log and deliver packages, mail, and messages.
  13. Share knowledge of the property and amenities, along with any special events, local area attractions, and things to do around the hotel.
  14. Accurately complete the check-in and checkout process.
  15. Use creative reasoning and brand standard service tools to overcome guest objections and concerns and ensure guest service satisfaction.
  16. Restock front desk area and supplies as required or assigned by immediate supervisors.
  17. Ability to follow a checklist.
  18. Perform other duties as assigned.

Requirements:

  1. Must have a positive attitude and willingness to learn.
  2. Demonstrate the ability to multi-task.
  3. Demonstrate the ability to be detail-oriented.
  4. Demonstrate the ability to problem-solve to effectively deal with internal and external customers.
  5. Must have basic English verbal and written communication skills.
  6. Must work well in stressful, high-pressure situations.
  7. Basic math skills.
  8. Must have the ability to obtain alcohol awareness certification as required by the state.
  9. Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
  10. Must be proficient in Windows operating systems, Company-approved spreadsheets, and word processing.
  11. Must be able to convey information and ideas clearly.
  12. Must have a desire to serve all guests.
  13. Must meet the legal age to serve alcoholic beverages (at select properties).

Preferred Qualifications:

  1. Experience in a hotel or a related field.
  2. Brand knowledge and experience.

About MCR Hotels

  • MCR is the 3rd-largest hotel owner-operator in the United States.
  • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
  • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
  • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands, and a number of unflagged independent hotels.
  • MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.
  • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
  • For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award, and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.

What We Offer/What's in It for You?

  • Hotel Discounts
  • Weekly Pay
  • Paid Time Off
  • Retirement Options
  • Referral Bonuses
  • Career Advancement & Upward Mobility
  • Health, Dental, Vision Insurance - available after 30 days of employment for full-time team members

  • Front Desk Representative

    2 weeks ago

    Tulsa, Oklahoma, United States Hilton Garden Inn Tulsa Full time

    Job Title: Front Desk AgentJob Summary:The Front Desk Agent is responsible for providing exceptional customer service to guests, ensuring a seamless and enjoyable stay at the Hilton Garden Inn Tulsa. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.Key...

  • Front Desk Hospitality Representative

    1 week ago

    Tulsa, Oklahoma, United States Highgate Hotels Full time

    Job SummaryWe are seeking a highly skilled Front Desk Hospitality Representative to join our team at Highgate Hotels. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesProvide attentive, courteous, and efficient service to all...

  • Front Desk Representative

    1 week ago

    Tulsa, Oklahoma, United States Highgate Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key Responsibilities:Provide attentive and courteous service to guests during...

  • Front Desk Representative

    1 month ago

    Tulsa, Oklahoma, United States Hilton Garden Inn Tulsa Full time

    Job Title: Front Desk AgentLocation: Hilton Garden Inn Tulsa, 8202 South 100th East Ave, Tulsa, OK 74133Job Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hilton Garden Inn Tulsa. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable...

  • Front Desk Representative

    3 weeks ago

    Tulsa, Oklahoma, United States Hilton Garden Inn Tulsa Full time

    Job Title: Front Desk AgentLocation: Hilton Garden Inn Tulsa, 8202 South 100th East Ave, Tulsa, OK 74133Job Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hilton Garden Inn Tulsa. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable...

  • Front Desk Representative

    4 weeks ago

    Tulsa, Oklahoma, United States Genesis Health Clubs Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Associate to provide exceptional service to our members and guests. As the face of our business, you will be responsible for creating a positive and welcoming experience for everyone who walks through our doors.Key ResponsibilitiesProvide top-notch customer service to members and...

  • Front Desk Representative

    1 month ago

    Tulsa, Oklahoma, United States Midas Hospitality Full time

    About Midas HospitalityMidas Hospitality is a people-first organization that prioritizes its associates and guests. With over 40 hotels in 14 states, we offer opportunities to grow and benefits to flourish for anyone with a desire to serve others and a tremendous work ethic.Job SummaryWe are seeking a dynamic Front Desk Agent to join our team at Aloft Tulsa....

  • Front Desk Representative

    4 weeks ago

    Tulsa, Oklahoma, United States Midas Hospitality Full time

    About Midas HospitalityMidas Hospitality is a people-first organization that prioritizes its associates and guests. With over 40 hotels in 14 states, we offer opportunities to grow and benefits to flourish for anyone with a desire to serve others and a tremendous work ethic.Job SummaryWe are seeking a dynamic Front Desk Agent to join our team at Aloft Tulsa....

  • Front Desk Associate Overnight

    1 month ago

    Tulsa, Oklahoma, United States Genesis Health Clubs Full time

    Job Title: Front Desk Associate OvernightThis is an overnight position at our Woodland Hills location in Tulsa. This shift is Monday - Thursday 9pm to 5am. The Front Desk Associate Overnight will be responsible for the day-to-day operations of the Front Desk, including the processing of guest check-ins, member retention, and maintaining quality customer...

  • Front Desk Associate

    1 month ago

    Tulsa, Oklahoma, United States Genesis Health Clubs Full time

    Front Desk Associate Job DescriptionThis role is responsible for the day-to-day operations of the Front Desk, ensuring a seamless experience for our members and guests.Key Responsibilities:Process guest check-ins and member retention with a focus on quality customer service.Execute procedures as outlined in the front desk manual, maintaining a high level of...

  • Front Desk Associate Overnight

    2 weeks ago

    Tulsa, Oklahoma, United States Genesis Health Clubs Full time

    {"title": "Front Desk Associate Overnight", "description": "Job SummaryThis is an overnight position at our Woodland Hills location in Tulsa. This shift is Monday - Thursday 9pm to 5am. As a Front Desk Associate Overnight, you will be responsible for the day-to-day operations of the Front Desk, including the processing of guest check-ins, member retention,...

  • Front Desk Associate Overnight

    2 weeks ago

    Tulsa, Oklahoma, United States Genesis Health Clubs Full time

    Job Title: Front Desk Associate OvernightThis is an overnight position at our Woodland Hills location in Tulsa. This shift is Monday - Thursday 9pm to 5am. The Front Desk Associate Overnight will be responsible for the day-to-day operations of the Front Desk, including the processing of guest check-ins, member retention, and maintaining quality customer...

  • Hotel Front Desk Representative

    2 weeks ago

    Tulsa, Oklahoma, United States Atrium Hospitality Full time

    Hotel Front Desk AssociateCompany: Atrium HospitalityJob Type: Full-timeLocation: Tulsa RenaissanceWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at the Tulsa Renaissance. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and...

  • Front Desk Supervisor

    3 weeks ago

    Tulsa, Oklahoma, United States Family & Children's Services Full time

    Job Title: Front Desk SupervisorFamily & Children's Services is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service, supervising front desk staff, and ensuring the smooth operation of our front desk operations.Key...

  • Front Desk Supervisor

    1 month ago

    Tulsa, Oklahoma, United States Osage Casino Full time

    Job Title: Front Desk SupervisorOsage Casino is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, and leading a team of front desk agents.Key Responsibilities:Supervise and...

  • Front Desk Associate Overnight

    1 week ago

    Tulsa, Oklahoma, United States Genesis Health Clubs Full time

    This is an overnight position at our Woodland Hills location in Tulsa. This shift is Monday - Thursday 9pm to 5am. As a Front Desk Associate Overnight, you will be responsible for the day-to-day operations of the Front Desk, including the processing of guest check-ins, member retention, and maintaining quality customer service.Duties and Responsibilities:...

  • Front Desk Supervisor

    1 week ago

    Tulsa, Oklahoma, United States Family & Children's Services Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Family & Children's Services. The successful candidate will provide direct supervision to front desk specialists, ensuring consistent workflows and processes. This role requires strong leadership and communication skills, as well as the ability to work...

  • Front Desk Supervisor

    4 weeks ago

    Tulsa, Oklahoma, United States Tulsa Club Hotel, Tulsa, OK Full time

    Job DescriptionJob Title: Front Desk SupervisorJob Summary:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Tulsa Club Hotel, Tulsa, OK. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, managing the front desk operations, and ensuring a smooth and efficient check-in...

  • Front Desk Representative

    2 weeks ago

    Tulsa, Oklahoma, United States Dave & Buster Full time

    Be a Part of the Fun!At Dave & Buster's, we're looking for a Front Desk/Host to create a welcoming atmosphere for our guests. As a key member of our team, you'll be responsible for ensuring a positive and memorable experience for all who visit us.Key Responsibilities:Provide exceptional customer service and ensure a warm welcome for all guests.Guide guests...

  • Front Desk Supervisor

    1 month ago

    Tulsa, Oklahoma, United States Osage Casino Full time

    Job Title: Front Desk SupervisorOsage Casino is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for overseeing the daily operations of the front desk, valet/transportation, and reservations for guests.Key Responsibilities:Supervise and train front desk agents,...