Front Desk Associate Overnight

21 hours ago


Tulsa, Oklahoma, United States Genesis Health Clubs Full time
Job Title: Front Desk Associate Overnight

This is an overnight position at our Woodland Hills location in Tulsa. This shift is Monday - Thursday 9pm to 5am. The Front Desk Associate Overnight will be responsible for the day-to-day operations of the Front Desk, including the processing of guest check-ins, member retention, and maintaining quality customer service.


Key Responsibilities:
  • Execute procedures as outlined by the front desk manual
  • Answer phones, take messages, and transfer calls
  • Be knowledgeable of club amenities and surroundings
  • Communicate kindly and sincerely using members' names
  • Attend all staff and club meetings and events
  • Establish and maintain professional relationships with members and staff
  • Ensure the front desk is clean, maintained, and organized at all times
  • Ability to respond quickly and appropriately to emergency situations

Expectations:
  • Present a professional demeanor at all times when representing Genesis Health Clubs
  • Provide input in developing strategies to support club goals and objectives
  • Ability to respond to common inquiries or complaints from members

Requirements:
  • Available to work weekends and evenings and holidays
  • Must hold current CPR certification or obtain within 60 days of start date
  • Ability to work well with others
  • Experience in cash handling and credit cards
  • Customer service abilities
  • Physical Requirements:
    • Ability to stand for long periods of time
    • Ability to lift up to 35 pounds
    • Ability to communicate with guests and other associates, including reading, writing, and speaking


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