Senior Field Applications Specialist

6 days ago

San Francisco, California, United States Syncell Inc Full time
Job Summary

We are seeking a highly skilled and experienced Senior Field Applications Specialist to join our team at Syncell Inc. as a Regional Applications Scientist for Western North America. This role will be responsible for introducing new enabling technology in the spatial biology and proteomics space, providing pre and post-sales training and support, and serving as the interface between sales and applications.

Key Responsibilities
  • Develop expert-level knowledge of Syncell's Microscoop technology, including sample preparation techniques, instrumentation, software, network communications, and full integration of the overall platform.
  • Develop expert-level knowledge of preparing tissue samples with Syncell's reagents and chemistry and how they impact the performance of the platform.
  • On-board, train, and support new customers to ensure protocols are understood and followed properly.
  • Work collaboratively with your field sales counterpart to achieve revenue targets.
  • Help to develop territory sales and business development plans, including identification of Key Opinion Leaders (KOLs) and other key potential customers.
  • Support customers in their data workflow to ensure high-quality results are generated efficiently in a broad range of applications.
  • Provide technical guidance to customers on experimental design for single-cell spatial analysis.
  • Document customer issues, investigate underlying causes, and work closely with the Syncell support and R&D teams to implement solutions.
  • Closely collaborate with the sales team in identifying new customer and market opportunities.
  • Collect feedback from current customers and communicate to product teams and management to help guide product development.
  • Help to qualify and develop opportunities by understanding and assessing needs/goals of prospective customers. Provide customized pre-sales consultations and presentations.
  • Throughout the sales process, be a consultant to convey appropriate product and performance expectations to the customer, while helping to guide the sales process toward success.
  • Work collaboratively with other applications colleagues to support customer training and post-sales support.
  • Deliver effective product/applications presentations, workshops, and seminars.
  • Be engaged and excited about how our technology can help our customers.
  • Have a keen focus on customer support and customer success so that our customers are our best advocates.
Requirements
  • Understanding of the spatial & proteomics technologies, and research areas of our customers.
  • Very effective communication skills, with an ability to convey complex topics in a relatable format.
  • Ability to travel (up to 50%) to customer sites as needed for in-person meetings and events.
  • PhD in life sciences.
  • 5+ years lab experience in proteomics, microscopy, and/or mass spec.
  • Commercial experience as a field application scientist and a strong background in tissue-based workflows.

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