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Client Engagement Specialist

2 months ago

Addison, Illinois, United States The Cary Company Full time
About the Role

We are seeking an exceptional individual who is passionate about customer interactions, thrives in a dynamic environment, and is committed to enhancing our clients' experiences. In this position, you will serve as the primary contact for all customer-related matters – from addressing inquiries and managing orders to resolving issues and fostering relationships. Consider yourself a customer advocate, problem-solver, and a key contributor to customer satisfaction.

Key Responsibilities

  • Creating Loyal Customers: Go above and beyond to provide an extraordinary customer experience that leaves a lasting impression.
  • Juggling Multiple Tasks: Efficiently manage various responsibilities, maintain organization, and remain composed under pressure.
  • Innovative Problem Solver: Tackle customer challenges directly, devising creative solutions that meet everyone's needs.
  • Fostering Connections: Build meaningful relationships with customers, cultivating trust and loyalty.
  • Collaborating Across Teams: Work closely with sales, logistics, and other departments to ensure a smooth customer experience.
  • Proactively Improving Processes: Identify opportunities to enhance our operations and boost customer satisfaction.

Ideal Candidate Profile

  • People-Oriented: Enjoy engaging with others and excel at relationship-building.
  • Positive Attitude: Bring enthusiasm and a proactive mindset to every task.
  • Creative Thinker: Embrace challenges and possess a talent for innovative solutions.
  • Tech-Savvy Communicator: Comfortable with technology and possess strong written and verbal communication skills.
  • Team-Oriented: Thrive in a collaborative setting and always willing to support colleagues.
  • Educational Background (Preferred): While a degree is advantageous, your skills and experience are what truly count for this role.

Why Join Us?

  • More Than Just a Workplace: We are a close-knit team that values collaboration, innovation, and enjoyment.
  • Investment in Your Growth: We offer opportunities for personal and professional development, helping you reach your full potential.
  • Recognition of Achievements: We celebrate and reward hard work because your successes are our successes.

If you are excited to be part of a team that values your unique contributions and a role where you can truly make an impact, we would love to hear from you.

Benefits

  • Comprehensive Medical, Dental, and Vision Insurance
  • Life and Supplemental Insurance
  • 401K Plan
  • Short-Term Incentive Program
  • Profit Sharing Opportunities
  • Health Reimbursement Arrangement
  • Cafeteria Benefits Plan
  • Seasonal Company Events
  • Work-Life Balance Initiatives
  • Childcare Reimbursement Program
  • Flexible Scheduling Options (after one year of employment)

About Our Company

  • Founded in 1895
  • Grown from 30 employees in 2005 to over 240 today
  • Multiple locations across the United States
  • Specializes in rigid packaging products and industrial filtration solutions
  • Features a modernized corporate office and warehouse
  • Adopts a strengths-based approach to empower employees
  • Privately held organization

Company Culture and Environment

  • Regular one-on-one meetings with supervisors
  • Opportunities to join internal committees and participate in company events
  • Core Values: Growth, Positivity, Customer Focus, Ethical Work Ethic, Team Unity
Attributes for Success

  • Positive and optimistic outlook
  • Open-minded and continuously seeking improvement
  • Curious and inquisitive mindset
  • Customer-centric approach
  • Supportive of colleagues