Referral Resource Specialist
1 week ago
Ardon Health is seeking a highly skilled Referral Resource Specialist to join our award-winning specialty pharmacy team. As a Referral Resource Specialist, you will play a critical role in supporting patients by managing all processes related to referral management.
Key Responsibilities- Act as liaison between company, patients, and physician's office.
- Manage patient prescription outreach for new prescriptions, transfers, and refill requests.
- Assist with prescription clarification outreach.
- Manage data entry and prescription outreach for onboarding patient populations.
- Provide inbound provider phone support.
- Field email requests and address issues or facilitate routing to alternate department.
- Assist pharmacist team in processing prescriptions and addressing patient needs.
- Communicate with patients as needed regarding prescription refills and refer any medication or illness-related questions or concerns to a board-licensed healthcare professional.
- Support insurance and pharmacy teams when business needs arise.
- Maintain documentation of incoming and outgoing calls to and from patients.
- Provide outbound communication to patients and providers for all delays, issues, or requests received while patient referrals are within the Referral Resource stages.
- Assist pharmacist team with intervention reporting.
- Manage Speed to Therapy reporting.
- Assist pharmacists with managing discontinuation, lost to follow-up outcomes, and patient discharges.
- Act as a subject matter expert for pharmacy practices and aid in workflow issue resolution.
- Communicate patient status to physician offices and clinics.
- Maintain patient confidentiality.
- Utilize operating systems and tools to help manage patient therapy and refill compliance.
- Minimum 2 years' work experience in a pharmacy setting, including 1 year of experience working in specialty pharmacy.
- Proven success with multi-tasking and the ability to troubleshoot and resolve issues relating to prescription operations.
- Ability to be innovative and solution-oriented and to strive for best practices.
- Ability to shift direction based on business needs while successfully remaining focused.
- Proven teamwork and a positive outlook are essential characteristics of this role.
- High school diploma or equivalent GED.
- Typing a minimum of 35 words per minute is required. Must pass typing test.
- Excellent verbal, written, and interpersonal communication skills.
- Demonstrated proficiency with computer applications.
- Ability to multi-task and work in a fast-paced environment.
- Ability to work independently and as part of a team.
- Ability to arrive at work on time on a daily basis.
- Active Oregon Certified Pharmacy Technician license.
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Referral Resource Specialist
2 weeks ago
Portland, Oregon, United States Ardon Full timeJob Title: Referral Resource SpecialistAt Ardon Health, we are seeking a highly skilled Referral Resource Specialist to join our team of healthcare professionals. As a key member of our specialty pharmacy team, you will play a vital role in supporting patients and providers through the referral process.Job Summary:The Referral Resource Specialist will be...
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Referral Resource Specialist
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Portland, Oregon, United States Ardon Full timeJob Title: Referral Resource SpecialistAt Ardon Health, we are seeking a highly skilled Referral Resource Specialist to join our team of healthcare professionals. As a key member of our specialty pharmacy team, you will play a vital role in supporting patients and providers through the referral process.Job Summary:The Referral Resource Specialist will be...
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