Event Experience Coordinator

4 weeks ago


Brooklyn, New York, United States Avant Gardner Full time

About the Role:

The Venue Ambassador will be responsible for delivering exceptional customer service to our guests, ensuring a safe and friendly environment, and working closely with the Operations team to provide a high-quality experience.

Key Responsibilities:

  • Provide outstanding customer service and create a welcoming atmosphere for guests
  • Work with the Operations team to ensure a seamless event experience
  • Report any suspicious or criminal activity to security and management
  • Exhibit professionalism when communicating with guests and colleagues
  • Resolve guest concerns and complaints in a timely and efficient manner
  • Collect lost and found items during events
  • Monitor activities at entrances, exits, and other areas as requested by the Operations team
  • Be an advocate for new initiatives within the venue

Requirements:

  • 2+ years of experience in hospitality operations with a proven track record of leading a professional, efficient, and high-quality service-oriented operation
  • Excellent written and verbal communication skills
  • Highly organized, efficient, and detail-oriented
  • Excellent interpersonal and relationship-building skills
  • Certificate of Fitness F-04: Temporary Indoor/Outdoor Place of Assembly Safety personnel

Physical Requirements:

  • Ability to work on feet and stationary for at least 12 hours during events
  • Willingness to work varied shifts, including weekends and holidays
  • Ability to move, pull, carry, or lift at least 20 pounds

Compensation: $22 per hour, tips exempt


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