Customer Support Advisor
2 weeks ago
JOB OVERVIEW
Caliber Collision is seeking a dedicated Customer Service Consultant to undertake a variety of essential tasks. This role involves warmly welcoming clients both in-person and via phone, identifying their requirements, and promptly providing the necessary assistance and guidance. Responsibilities include supporting Collision Estimators by managing vehicle drop-offs, documenting and photographing vehicles, coordinating customer transportation, preparing necessary documentation, and executing customer deliveries. Effective communication with customers, colleagues, and vendors is crucial to ensure accurate and efficient repairs while adhering to Caliber's Standard Operating Procedures, insurance partner protocols, and industry standards.
POTENTIAL EARNINGS:
- $18-21 per hour
- Immediate Benefits: Eligible for medical, dental, and vision from day one
- Competitive Compensation: Paid weekly with overtime eligibility
- Paid Time Off: Vacation and holidays can start accruing immediately
- Opportunities for Advancement: We prioritize internal promotions
- A Lifelong Career: Gain practical experience in a production environment
- Minimum of 2 years in a customer-facing role; sales experience is advantageous
- Valid driver's license required, must qualify for coverage under company insurance
- Capable of performing consistent physical activities, including reaching, kneeling, bending, and lifting over 50 lbs.
- Enthusiasm for learning about the collision industry
- Able to comprehend both written and verbal instructions
- Skilled in prioritizing tasks and adapting to a dynamic work environment
- Must deliver friendly, top-notch customer service to both internal and external clients
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