Loan Servicing Representative

1 week ago


Medford, New York, United States Suffolk Credit Union Full time
About the Role
Suffolk Credit Union empowers its members and strengthens its community by promoting financial wellness, transparency, and respect. As a Loan Servicing & Mail Processing Representative, you will act as a key resource for the organization, supporting members and staff with various loan servicing needs.

Key Responsibilities:
  • Prepare and send declination letters to ensure regulatory compliance following established procedures.
  • Generate and distribute credit score disclosure notices.
  • Prepare payoff letters for vehicle and real estate-secured loans.
  • Process payoff transactions for vehicle and real estate-secured loans.
  • Prepare mortgage satisfaction documents and coordinate their recording.
  • Provide assistance to members by addressing inquiries and offering support in person and over the phone.
  • Support document scanning and mailing operations.
  • Handle incoming and outgoing mail and package services.
  • Provide backup support to other departmental staff as needed.


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