Frontline Service Representative

1 week ago


Medford, Massachusetts, United States Tufts University Full time
Job Summary
As a Frontline Service Representative on our Financial Services Operations Team, you will be responsible for delivering exceptional customer service to faculty, staff, and students. Your primary duties will include answering inquiries and resolving issues via phone, email, and in-person interactions.

Key Responsibilities:
• Respond to customer inquiries and resolve issues efficiently
• Utilize Salesforce and Peoplesoft Finance to troubleshoot complex problems and escalate as necessary
• Maintain comprehensive knowledge of processes, policies, and systems to contribute to the internal knowledge base

Requirements:
• High School Diploma or equivalent required; 5+ years of work experience in A/P, Financial Operations, Billing, or Customer Service
• Minimum 3 years of customer-facing experience
• Proven ability to handle difficult conversations and identify creative solutions
• Proficient in MS Office and CRM tools
• Excellent communication and problem-solving skills
• Ability to prioritize tasks and meet deadlines

Estimated Salary: $65,000 - $85,000 per year

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