Loan Servicing

4 weeks ago

Medford, United States Suffolk Credit Union Full time

At Suffolk Credit Union, we empower our members and strengthen our community by promoting financial wellness, transparency, and respect. Join us to enjoy comprehensive benefits, including health plans, lifestyle spending accounts, 401(k) matching, and support for work-life balance, along with employee engagement activities and opportunities for community involvement.

Role Overview: The Loan Servicing & Mail Processing Representative acts as a key resource for the organization, supporting members and staff with various loan servicing needs. The primary responsibility is to handle the collection and processing of mail related to loan payments and inquiries.

Key Responsibilities:

  • Prepares and sends declination letters to ensure regulatory compliance following established procedures.
  • Generates and distributes credit score disclosure notices.
  • Prepares payoff letters for vehicle and real estate-secured loans.
  • Processes payoff transactions for vehicle and real estate-secured loans.
  • Prepares mortgage satisfaction documents and coordinates their recording.
  • Provides assistance to members by addressing inquiries and offering support in person and over the phone.
  • Supports document scanning and mailing operations.
  • Handles incoming and outgoing mail and package services.
  • Provides backup support to other departmental staff as needed.
  • Contributes to the credit union's mission by performing additional duties as assigned by management or other team members.
Essential Qualifications:

Qualified candidates have a high school diploma or equivalency certification and up to six (6) months of administrative experience is required.
  • Proficiency in computer operations and software applications.
  • Proven experience in delivering exceptional member/customer service.
  • Strong independent problem-solving skills.
  • Effective communication abilities with members and external stakeholders.
  • Clear and articulate verbal and written communication skills.
  • Demonstrated discretion and responsibility when handling confidential information.
  • Capability to perform tasks under direct supervision and follow daily guidance.

Apply today and embark on a rewarding career and start empowering your possible

Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.

Compensation for employees is generally offered within the range of the minimum to midpoint of the posted salary scale, based on qualifications, internal pay equity, and the budget for the position. This compensation range adheres to state-specific regulations. The determination of your actual pay rate may take into consideration factors such as your skills, years of experience, and other pertinent qualifications.

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