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IT Support Specialist
2 months ago
Security Clearance Requirement: Candidates must possess an active Secret Security Clearance or higher to qualify.
Position Title: Service Desk Technician
Clearance Level: Active Secret – eligibility for TS+ is possible.
Required Certifications: Security+ ce
Work Schedule: Monday to Friday, 8 AM to 5 PM (no shift work involved).
Key Responsibilities:
- Install, configure, and maintain operating system workstations to meet business processing needs.
- Perform software installations and upgrades for operating systems and associated software packages.
- Plan and execute installations and upgrades while adhering to established IT policies and procedures.
- Monitor and optimize system performance to ensure peak operational efficiency.
- Safeguard workstation data integrity by assessing, implementing, and managing suitable software and hardware solutions.
- Formulate and advocate for standard operating procedures.
- Conduct regular hardware and software audits of workstations and servers to verify compliance with established standards and policies.
- Create and maintain a detailed database/library of all operating system hardware and software configurations along with supporting documentation.
Apex Benefits Overview:
Apex provides a variety of supplemental benefits, including medical, dental, vision, life, disability, and additional insurance plans that offer an optional layer of financial security. We offer an Employee Stock Purchase Program (ESPP) and a 401K plan that allows contributions typically within 30 days of employment, with a company match after 12 months of service. Apex also features a Health Savings Account (HSA) on the HDHP plan, a SupportLinc Employee Assistance Program (EAP) providing up to 8 complimentary counseling sessions, a corporate discount savings program, and various other discounts. For professional growth, Apex offers an on-demand training program, access to certification preparation, and a library of technical and leadership courses/books/seminars after 6 months of employment, along with certification discounts and additional perks for associations like CompTIA and IIBA. Our dedicated customer service team is available for our Consultants to address inquiries regarding benefits and resources, along with a certified Career Coach. A comprehensive list of our benefits, programs, support teams, and resources can be found in our 'Welcome Packet,' which an Apex team member can provide.
