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Client Success Specialist

2 months ago

New York, New York, United States Sky IT Group Full time

Position Overview:

The role of the Customer Success Associate is pivotal in ensuring the satisfaction and success of our clients within the luxury fashion sector. This position is integral to maintaining relationships with existing clients, primarily at the Associate and Manager levels, while collaborating with various internal teams.

About Sky IT Group:

Sky IT Group is renowned for its innovative B2B SaaS platform, SKYPAD, which enhances collaboration between leading global brands and top-tier retailers. Our platform leverages automation and self-service reporting to provide actionable insights that influence strategic decisions in planning, forecasting, and supply chain management.

Key Responsibilities:

  • Engage with a portfolio of Apparel/Fashion accounts, participating actively in both on-site and off-site client meetings.
  • Ensure ongoing customer satisfaction throughout the account management lifecycle by utilizing exceptional communication skills and a proactive problem-solving approach.
  • Act as a liaison between internal technical teams and client business users, addressing inquiries and reporting issues effectively.
  • Occasionally validate retail data using Excel to ensure accuracy and reliability.
  • Employ active listening and analytical skills to assess client needs and identify opportunities aligned with corporate objectives.
  • Deliver comprehensive overviews and demonstrations of reporting services, responding to client inquiries in accordance with company standards.
  • Provide constructive feedback to internal teams to foster the development of new solutions and enhance existing marketing tools.

Qualifications:

  • Exceptional written and verbal communication skills, with a focus on solution-oriented issue management.
  • Ability to thrive under pressure and meet tight deadlines without compromising quality.
  • Intermediate to advanced proficiency in Excel is essential.
  • High energy and a sense of urgency to drive client satisfaction and operational efficiency.
  • Analytical mindset with a positive, can-do attitude.
  • Capability to implement client solutions as outlined by the Account Management team.

Preferred Education and Experience:

  • Bachelor's degree, ideally in Business or a related field.
  • 1-2 years of experience in apparel/fashion merchandising, buying, planning, or similar roles.
  • Demonstrated success in managing both internal and external communications and relationships.
  • Familiarity with basic retail mathematics and the ability to utilize advanced Excel skills in daily tasks.
  • Knowledge of retail/wholesale enterprise systems and business intelligence reporting tools is advantageous.
  • Experience in the fashion or consumer products industry is preferred.