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Customer Experience Specialist

2 months ago

Calistoga, California, United States TWE Global Full time
About the Role

Sterling Vineyards is seeking a skilled Hospitality Sales Associate to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, fostering a positive guest experience, and driving sales growth.

Key Responsibilities
  • Set up and host wine tastings and tours for guests
  • Sell wine, merchandise, and wine clubs to meet or exceed monthly sales targets
  • Collaborate with colleagues to provide a superior guest experience
  • Provide service and hospitality that exceeds our competitors and guest expectations
  • Stay current on Sterling Vineyards wines and customer offerings
  • Be engaged and active in the local wine industry community
  • Be informed on local hospitality offerings and make recommendations to guests
  • Participate in TWE training programs
  • Strive for WISE triple score sales and service results
  • Open, close, and operate cash registers
  • Assist in events, private dinners, and various site activities
  • Assist the Wine Inventory and Merchandise Department with restocking, inventory, and floor upkeep
  • Follow site policies and procedures
  • Act as a backup for other Hospitality Sales Associates
About You
  • Must be 21 years of age
  • Exemplary customer service skills
  • Passionate about wine
  • Sales and conversion via hospitality and knowledge
  • Strong presentation skills with the ability to relay knowledge of wines and wine production
  • Dynamic communication skills and positive attitude
  • Must have a clean professional appearance and excel in intercommunications and interactions
  • Ability to start a project and carry through to successful implementation
  • Knowledge of food and wine, the wine industry, and local restaurants
  • This position requires working weekends, some holidays, and evenings
  • Must be able to lift 50 pounds (a case of wine)
About TWE Global

TWE Global is a passionate and courageous company that brings its whole self to work. We're a team that enjoys working together, likes to have fun, and keeps things down-to-earth. We're brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude.

We're proud to be an equal opportunity employer and embrace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.